I am humble to lead multiple projects included development of new membership product, revamped sales portal, enhanced user experience, and overhauled sales retention strategy. My team and I met YOY membership growth targets, increase membership paid up rate, enhanced customers value to increase usage and retention of membership.I have represented my division as lead in wire card migration project, as assistant chef rapporteur in overseas Membership Committee Seminars, as Secretariat in Delegates Conference, and Processing Lead in Self-Employed Relief Scheme Programme from MOM.