Priscille Venin Email & Phone Number

Genève, Suisse

Région De Genève, Suisse

Ensuring all customer queries are responded at the standards of a luxury brand by implementing a customer centric approach to develop personalized contacts and see long term Ensuring the achievement of goals and strategic projects of the DepartmentManaging Customer Service staff by developing motivation and business involvement of the teamRecruiting , training new staff members and continually evaluating the performance of each associate, setting and attending Annual… Show more Ensuring all customer queries are responded at the standards of a luxury brand by implementing a customer centric approach to develop personalized contacts and see long term Ensuring the achievement of goals and strategic projects of the DepartmentManaging Customer Service staff by developing motivation and business involvement of the teamRecruiting , training new staff members and continually evaluating the performance of each associate, setting and attending Annual ReviewsSupporting the Manager in building and maintaining good communication with members of headquarter & storesFollowing up of daily KPIs reportings Show less

Région De Genève, Suisse

Ensuring high levels of customer satisfaction through excellence sales serviceHandling challenging customers’ escalated complaintsLeading by example and developing customer service agents by providing all necessary support Supervising the team through assigning tasks, coaching, motivating and providing feedback and guidanceRecruiting, organizing weekly meetings with the team to share updated informationMonitoring and reporting sales activity & team's performance

Région De Genève, Suisse

Ensuring high levels of customer satisfactionProviding assistance and information on product features and assessing customers needsHandling with distance sale through EuropeBuilding productive trust relationships with customersCoordinating with other departments to resolve inquires

Région De Genève, Suisse

Greeting, welcoming, directing and informing visitorsUpdating the team calendar and scheduling "personal trainings" with sports coaches Checking the payments of the subscriptions and other servicesHandling payment reminders

Région De Genève, Suisse

Representing the company and its services in SwitzerlandMaking appointments to meet new and existing customers Understanding the customers’ needs making presentations to promote new services agreeing sales, prices, contracts and payments Advising customers about delivery schedules and after-sales service Keeping in contact with existing customers in person and by telephone

France

Representing an international brands portfolio in the wedding industry Key brands are Private Label by G, Anna Kara, Modeca, Benjamin AdamsImplementing and increasing the turnovers within the shops network all over France Joining all the professional fairs in Europe Involving in the back-office and dealing with customers

Nemours

Defining the strategy adapted to each country, along with the Commercial Manager Dealing with the sales network (franchises, multi-brand stores, agents, areas managers)Studying the evolution of the foreign markets and sociocultural constraints of the retailing partners countriesFrequently traveling abroad to present new collections in Brazil, New Zealand, United Emirates and the USABringing the stores into alignment with the concept and implementing merchandizing in the partner… Show more Defining the strategy adapted to each country, along with the Commercial Manager Dealing with the sales network (franchises, multi-brand stores, agents, areas managers)Studying the evolution of the foreign markets and sociocultural constraints of the retailing partners countriesFrequently traveling abroad to present new collections in Brazil, New Zealand, United Emirates and the USABringing the stores into alignment with the concept and implementing merchandizing in the partner storesRepresenting the Company at the famous professional fairs worldwide (Barcelona Bridal Week, Inter-bride in Düsseldorf, International Bridal Fashion Exhibition at the White Gallery, etc.)Making and translating communication tools dedicated to Fashion and LuxuryManaging end-to-end sales, from order to delivery Show less

Paris

Defining and implementing the commercial strategy for the sports departments as part of the opening of the national flagship megastore named “1492” in shopping mall CRIT La Defense, ParisExecuting transverse marketing guidelines and targeted actions for each subset of product family In charge of a P&L account for two sport areas totaling an estimated 1 million € turnoverManaging a team of 10 sales people with customized training sessionsIn charge of the managers’ internal… Show more Defining and implementing the commercial strategy for the sports departments as part of the opening of the national flagship megastore named “1492” in shopping mall CRIT La Defense, ParisExecuting transverse marketing guidelines and targeted actions for each subset of product family In charge of a P&L account for two sport areas totaling an estimated 1 million € turnoverManaging a team of 10 sales people with customized training sessionsIn charge of the managers’ internal communication and logistical flows between 2 stores Show less

Madrid, Spain

Developing the recurring business with Large Accounts (Carrefour, Al Campo) in the Spanish subsidiaryNegotiating with purchasing departments of mass-market players, Managing orders (updating inventories, invoices and downstream logistics), training onsite demonstratorsDeveloping local marketing templates and tools, writing institutional press articlesIn charge of the external communication at a national level (interfacing with professional exhibitions, for the events at… Show more Developing the recurring business with Large Accounts (Carrefour, Al Campo) in the Spanish subsidiaryNegotiating with purchasing departments of mass-market players, Managing orders (updating inventories, invoices and downstream logistics), training onsite demonstratorsDeveloping local marketing templates and tools, writing institutional press articlesIn charge of the external communication at a national level (interfacing with professional exhibitions, for the events at Embassies and for opening of hypermarkets) Show less

M.Sc In Intercultural Management

Exchange Program, Majeure Commerce International