Pritam Mukherjee Email & Phone Number

Chennai, Tamil Nadu, India

Working as a Sr. Data Science consultant for CEDA team for Enterprise Customer remediations, major highlights of work include:📌Operationalization and maintenance of Safety net models to identify potential escalated complaints with a potential impact of ~ 20 million in savings from manual reviews. This includes the development and delivery of end-to-end pipeline for Safety net survey transcripts as well as collaborating with technology and business partners to understand key drives that provide value, integration of scoring components and development of post-model code for annotation.📌Coordinated with model governance through continuous engagement with AI-COE partners to resolve issues around sampling and design requirements and completion of model governance documents to deliver results in a timely manner.📌Have provided ad hoc support to different teams for addressing Model risk factors and model development. (making myself always available for any kind of support)📌Handling multiple LOBs along with this: Customer Journey, Fraud and claims management. 📌In the Customer journey through the transaction related issue in which developing anomaly detection for the future scope applied various statistical approach like T-test and Mannwhitney test to benchmark on the desired threshold for detecting any anomaly and generating week over week counts of the same. Building Time series models to compare on the cyclicity of the issues over weekdays vs weekends.📌In the Fraud and claims management project which deals with handling any fraudulent activities related to customer account or any such activity.

India

Data scientist - working for a mobile project of Home Depot (US) tracking down customer reviews, views and planning out strategic models for improving the end user experience and also providing analytical insights in projecting the dollar impact caused by certain bugs and network errors in the mobile app.Supported another client Intel(US) for their platform to support customer's requirement of predictions task depending upon the workload.Highlights of my work:📌Building a Machine learning model and creating a pipeline for dataflow to automate the user issue classification and creating an automated dashboard on tableau for the team, business leaders and extending the similar support for other offshore teams.📌Applying Analytical insights to do dollar impact analysis of certain bugs and network issues, for the financial year(2021-2022) projected an impact of $ 39 million.By analytical insights assisted in preventing revenue loss of $ 2.3 million due to human (campaign)errors and fraudulent activities.📌Providing essential consultative support on both business and technical roles, building key relationships through effective interpersonal, organizational, and leadership abilities.📌Applying expertise in analyzing and managing large-scale data and generating strategic reports and data analyses to propel business success.📌Applied data science and predictive modelling techniques to support the benchmark platform to predict and give solutions to the client for their work load and requirements.

Jaipur, Rajasthan, India

📌Pursued Data Science by digging into complex data sets and producing insightful, data-driven strategic recommendations.📌Got acquainted with various Machine learning libraries for supervised and unsupervised learning tools and techniques on Regression analysis, KNN , Clustering , Decision Trees etc.📌Learnt and workied on problems and case studies related to Database management systems.

Jharsuguda Area, India

📌Driving a wide variety of projects—including system installations, documentation updates, and procedural improvements.📌Project/Business analyst, working across the upcoming project requirements for ramping up the production lines and best economical strategy for the business.📌Reduced and controlled the cost of purchase of Pitch (a raw material) and sensors by 12% by affective analysis.📌Gathering data, converting data & Researching about the possibility of compromising about the maintenance/operating cost simultaneously of each production process, communicating with each team and analyzing the problems and solutions related to their operational abilities, and understanding the concept of improving the efficiency, used quantitative data gathered to develop an understanding of customer behavior, demographics and presented data that helped guide decisions of the company. 📌Worked as an Assistant Manager with versatility in roles including technical support in Electrical and Automation domain for diverse kind of sensors to Electrical switchgears and motors along with management tasks which included decision making, strategic planning , manpower management ,technical and business documentations.📌Headed a core technical team of 5 technicians,1 engineer in a specific area for it's sustainability and improvement, this specific role gave me insights of managerial skills.

Bachelor Of Technology (B.Tech.), Electrical And Electronics Engineering, 7.62

Activities and Societies: 1.Mini project on Regenerative Breaking. 2.Smart grid experience by National Instruments.Pursued EEE degree.

High School, Science And Maths, 73.8%

Activities and Societies: Metal Band, Athletics, Arts teamTook part in curricular as well as extra curricular activities and exceled.