To ensure the smooth and efficient operation of the Front Office department and Co-ordinate with various other departments in order to ensure personalized, prompt and flawless service to all guests. Assist the FOM / RDM / GM in forecasting trends in occupancy, budget for room sales, average rate and other revenue.ResponsibilitiesStaffing and Scheduling of the department and allocation of duties.Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.Facilitate learning and development for all the team members of the department.Performance Appraisal/ Management of the staff in the department.Check the daily arrival list and VIP arrivals and block rooms accordingly.Deal with various tour operators, travel agents and negotiate rates with themConduct training programs on hotel information, rates and product features for the department staff.Conduct daily briefing of the staff and address guest complaints, compliments and suggestions.Monitor daily performance and manage revenue through revenue and yield management techniques.Ensure through regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.Manage the Guest History System and effectively use the guest profilesReview the monthly business reports and analyze market and occupancy trendsMonitor the business of competition hotels in terms of new accounts and rates.Ensure that all the operational standards set for all the equipment’s & processes are followed.Work in association with the Executive Housekeeper for effective rooms management.Work closely with the Sales and Marketing department in the area of promotions, special packages, corporate discounts, new accounts etc.Maintain regular contacts with corporate and individual customers, and build strong relationships with them.Stay informed about local, national and international best practices/trends in accommodations.

Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel.Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier.Liaise with different departments for smooth and coordinated work.Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors.Ensure to interact with the guests & enable the team to understand guest requirements.Ensure that the arrivals and departures for the day and relevant records are maintained.Ensure quality in all aspects of work and among the staff in the lobby.Personally welcome and escort all guests of the hotel.Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.Responsible for maintaining high level of room sales, by up-selling.Ensure maximum room occupancy within agreed overbooking policy.Ensure to balance the accounts on a daily basis.Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.Ensure all V.V.I.P room inspection in coordination with House Keeping Department.To be readily available at all times to deal with problems or complaints.Ensure effective and speedy check-in & check-out facilities.Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.Conduct briefing for concierge and Front Desk AssociatesLeadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;Ability to accept responsibility;Self confidence, motivation, drive and tenacity;Ability to clearly delegate tasks and responsibilities;Ability to think strategically, inductively, and creatively; and the propensity to recognize and acknowledge other peoples ideas.

Entire Front Office along with Reservation operations, Guest along with clients handling, with warm hospitality.Dedicated mailnly for wedding, events, conferences & giant groups - starting from their arrivals, concierge, GRC maintaing with proper tariffs, pax, extra beds, ird billings, allowances, billing & payments, departures.

Full Front Office Operations along with Night Auditing.Taking care of VVIP guests like Politicians, Actors & actresses, Cricket players along with other VVIP groups like FAM group, LPTI ( Le passage Tour De India), etc.

Front Office operations, checking & check-outs, billing, cashiering, allowances, c-form making, group handling, conference & events assisting team member, taking care of paid-outs, IOU vouchers, claim vouchers, allowance book, receipt book, mainting log book with efficianant shift handovers.