Pritam Mondal Email & Phone Number

Saint Paul's Bay, MT

Malta

Malta, Europe

• Overseeing operations in various outlets within the hotel - including roof top restaurant, in-room dining, All day dining restaurant,Club lounge.
• Communicating with Food & Beverage manager to brainstorm for new and innovative ways to generate new revenue.
• Responsible for collaborating with kitchen in regard to reservations and forecast.
• Responsible for preparing the floor layout and the assignments for the staff.
• Successfully planning and organising numerous banquet events and requisition lists.
• Resolving many customer complaints, and always ensured that the customers leave satisfied.

Malta, Europe

• Providing a professional, friendly & courteous service to all guests.
• Making recommendations from the menu if requested.
• Adhere to all relevant health department regulations and all customer service guidelines.
• Ensures that guest’s are satisfied with their meals and processes orders for additional Courses if necessary.
• Ensuring all cash, charge procedure are carried out in accordance with company policy.
• Able to have a complete understanding of the Restaurant’s operating policies and procedure

Malta, Europe

• Provide excellent customer service for each guest entering the establishment.
• Monitor guest’s needs and promptly handle requests and upsell Food and beverage items throughout the meal.
• Set tables, trays according to type of food ordered with maintain service standards.
• Ensuring all cash, charge procedure are carried out in accordance with company policy.
• Undertake in-depth training for proper food handling techniques, including proper freezer placement, and equipment cleaning process.
• Being knowledgeable to operate the hotels point of sales (POS) system, Other order taking systems or hand held devices, inventory software etc.

Dubai, United Arab Emirates

• Provide the perfect Service experience for every guest’s.
• Present the menu to guest’s, answers queries about it, and makes suggestions if necessary.
• Check guest’s IDs to ensure they meet minimum age requirements for consumption of alcoholicbeverages.
• Check with the guest regarding the satisfaction of the meal.
• Attend to all guest questions and concerns, answer all questions to the best of my ability.
• Tally the credit card settlements for the day with the batch closing report from EDC machine.

Kolkata, West Bengal, India

• Escort guest’s to their tables and ensures they are settled comfortably.
• Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
• Serve food and beverage promptly and ensure the guest’s are enjoying their meals.
• Re-set and prepare table for guests including decoration, condiments, napkins, utensils.
• Answer guest’s queries in a polite and helpful manners.
• Manage an efficiently operated shift that is in accordance with the agreed standards and regulations.

Jaipur, Rajasthan, India

• Assisted guests with making menu choices in an informative and helpful fashion.
• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
• Appropriately suggested additional items to customers to increase restaurant sales.
• Obtained food orders and entered into POS system.
• Promptly served all food courses and alcoholic beverages to guests.
• Served 8 tables per night with 40+ guests at a time. Section turned over an average of 5 times for 200 total guests per night.

Kolkata, West Bengal, India

• Ensured high standards by following service standards of department.
• Informed kitchen staffs about additional meal requirements and special requests from customers.
• Managed multiple tables, treated each as a valued guest and created a relaxing environment for each guest.
• Promptly resolved any guest issues while maintaining a caring, positive attitude.
• Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
• Handled currency and credit transactions quickly and accurately.

Bachelor'S Degree, Hotel/Motel Administration/Management, A+

Bachelor'S Degree, Hospitality Administration/Management, A+