Forrester’s go-to leader of all major strategic initiatives, specializing in creating order out of chaos• Spearheaded the development and implementation of internal genAI solutions-- Created a genAI solutions roadmap for the future of genAI in partnership with key business stakeholders -- Introduced a natural language processing tool for business users to query and report on SFDC and other data sources-- Implemented Microsoft Copilot including Studio Bots, Intelligent Recap, and M365, replacing the need for manual notetakers in meetings-- Integrated ChatGPT 4.0 & DALL-E 3 within key business processes • Led the launch and delivery of the transformation of the Sales Quote to Order process, including CPQ-- Impacted 500 people across four departments -- Greatly reduced deal cycle time• Led the development and rollout out of Forrester’s complete redesign of its core offering and client experience-- Announced at NYSE opening bell-- Project team: 100+ cross functional within 8 tracks-- Over $20M in bookings since launch-- Increase in stock price from $46 to $58• Led the technology integration of $245 million acquisition-- Over 100 major systems integrated, including Salesforce and Google to Microsoft transition, with 0 failures• Took chaotic and disorganized project portfolio and convinced enterprise team to implement a standardized companywide Executive Program Management Process-- First enterprise level standardized system for tracking cross departmental initiatives approvals• Trebled project throughput from 8 concurrent projects to 30-- Successful deployment of code every three weeks-- Expanded from Onshore to Global hybrid teams

•Led IT department’s Agile transformation---Created and establish new Agile development & testing processes across multiple teams & platforms, affecting over 100 team members and stakeholders---Rolled out and manage Rational Team Concert (RTC) as a code repository, issue tracking, testing, and collaboration platform to over 300 users---Decreased release cycle from 6 weeks to 3 weeks---Increased the number of work items per release from 13 to over 400---Improved IT’s relationship with the business by delivering on a regular cadence and increasing business participation ---Implemented key SAFe Agile development practices ---Created Centers of Excellence to grow and develop Agile team knowledge•Established the portfolio prioritization process---Managed three distinct portfolios for six execution teams---Reduced four disparate prioritization processes into one streamlined process---Introduced the Weighted Shortest Job First prioritization technique for VPs and Executives---Created and updated weekly portfolio reporting & metrics for VPs & Executives•Managed major departmental initiatives---Modernized document production pipeline & responsified significant chunks of the external website, resulting in a modern, responsive site & cutting page load times in half---Negotiated statements of work for contracted ideation & development of new apps---Led vendor evaluation & selection for new events management platform & integration---Established a mobile device testing strategy---Lead web services team to support all apps, delivering needed services two months early•Continued with all duties of former position

•Managed maintenance release planning and delivery for web and business applications---Track backlog of over 1000 work items---Coordinate incoming requests from 10 working groups, covering all business departments---Work with onshore and offshore development teams---Liaise with executive team for release plan approvals•Formed and led a small team of BA/PM direct reports with responsibility for finishing the transition of the company from Siebel to Salesforce.com---Created training/certification plans and promotional roadmaps---Authored job descriptions for new positions---Covered key coaching and strategic responsibilities for VP of PMO’s maternity leave•Continued with all duties of former position

• Lead BT department’s Agile transformation ---Rolled out Rational Team Concert (RTC) as a code repository, issue tracking, and collaboration platform to over 200 users ---Improved BT relationship with the business and team morale by creating visibility into development processes and fostering a collaborative development environment ---Reduced release cycles from 6 weeks to 3 weeks ---Increased the number of work items per release from 45 to 150• Led cutover and launch of new company website ---Coordinated onshore & offshore team ---Involved over 30 team members and switching to all new infrastructure• Supervise small team of BA direct reports with responsibility for finishing the transition of the company from Siebel to Salesforce.com• Manage contracts with external vendors• Continue with all duties of former position

• Elicited and document all requirements for web application projects • Managed and delivered standard project management tasks including: ---Gathered estimates and create project plans with up to 380 tasks and 12 streams ---Created regular status reports for project stakeholders and relevant upline managers ---Successfully handled conflicting project priorities and stakeholder relations to launch projects within the specified quarter while maintaining cordial relationships• Created and carry out over test scripts and plans for over 20 projects• Facilitate creation of benefits realization chain for all projects over two months in duration• Created and delivered usability tests to 42 clients/website guests across the United States ---Led to a $50,000 project to improve a core tool’s UI ---Added to the scope of a $500,000 project ---Input to $3 million website redesign• Managed external request for proposals and resulting vendor contracts including a $500,000 data visualization project for 100 clients with a selection pool of five vendors ---Created and update team templates to train other business analysts in PMBOK & BABOK best practices

• Managed internal & external website & database development projects (including requirement gathering, vendor selection, development, testing, and delivery)• Supervised user change requests and expectations including liaising with external consultants• Mentored a team of 12 SAP super users• Module lead for SAP Workflow module implementation • Documented and delivered training sessions and manuals on all new software systems & SAP modules (including PS, HR mini-master, MM, WF, BI/W, & IM) and provide 2nd level support to over 200 users (including international and regional offices)

• Managed contract initiation, monitoring, & audits for contracts up to $3 million• Created materials and delivered training on SAP modules: Materials Management, Project Systems, and Expense Claims to entire company• Quality Management Representative & internal auditor for ISO 9001:2000 certification• Business analyst for LPA transactional database with over 47,000 members’ details• Wrote NLIS database SQL reports