Actively acquiring new clients by initiating contact, presenting services, and negotiating contracts.Building and maintaining strong client relationships is crucial, ensuring satisfaction and seeking opportunities for growth.Contributing to strategic planning, exploring new market segments and expanding service offerings.Sales and revenue generation is a key focus, meeting or exceeding targets by developing sales strategies and promoting services.Collaborating with internal teams, such as operations and marketing, would ensure seamless service delivery.Reporting on sales activities and analyzing data would provide insights for decision-making.Overall, my role is to be vital in driving growth, enhancing the organization's market position, and achieving business objectives.

Conversed with clients via electronic mail or telephone to address questions or complaints about products or policies. Providing resources to the client working on our outsourced projects.Documents management for the client to support faster solutions.Managing business conversations held between the client and the disclosing party.Identify individual client tendencies and enhance support processes by consulting with the team.Designed and developed effective training programs for new hires.Delivered project presentations to secure new clients.

Provided quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting. Called customers when necessary to communicate pending shipment delays and/or information necessary to process orders and update internal data accordingly. Successfully worked with several prestigious large group clients in assisting their knowledge and decision-making process on benefits for their employee populations.