• Manage and Lead Mobile Device Management (MDM) System and Mobile Support Management (MSM) products, which include cross platform Mobile Applications and Web Consoles. Product includes- Remote Support, Guides, Live Guides for varieties of devices like Smartphones, Tablets, Desktops and Rugged Devices.• Estimate, prioritize, define, instruct, plan and coordinate QA teams test activities along with quality sign-off on multi tenant releases ensuring successful launch in production• Manage and Supervise relationships with Vendors and OEM communications by efficiently and effectively guiding them to meet the needs of the business, product requirements and ensure resources are delivering per Statement of work• Complete ownership to Develop high quality test strategies, test plans, test scenarios and test cases, including UI/UX performance, throughput use cases as per business, customer requirements and also provide line of effort estimates on test cycle completion which includes completion of Sanity, Regression and Full Device Certification• Subject matter expert providing technical support to Sales at various stages before and after releases and during client demo sessions, managing customer trouble tickets.

• Lead Testing and manage defects for multiple mobile applications on mobile smart phones, and tablets across platforms like Android, IOS and Windows. • Identify defects and Develop project plans, test strategies, instruct QA Teams to execute and implementation test cases for current/next sprint• Manage and Lead 3rd party vendors, developers, OEMs to track and resolve defects by efficiently and effectively guiding them to meet the needs of the business requirements and complete app and device certification.• Drive and Lead app porting activities, provide technical guidance to app vendors/developers on Verizon roadmap devices and OEM Software Update roadmap to meet timely app submissions and defect identification, device certification, launch and post launch activities• Review, analyze and prioritize defects and decide on waivers. Verify bug defects, regression. Work with Marketing, OEM, RA for timely resolution and launch • Provide Technical Acceptance for each release depending on App feature/functionality, user experience, build stability and defect severity

• Manage and Lead testing strategies to efficiently test mobile application on various mobile devices (smart phone, Tablets), work closely with 3rd party vendors by efficiently and effectively guiding them to meet the needs of the business requirements• Ensure timely and accurate completion of all testing activities (New Feature, Bug Fixes)and provide results to the Executive Management and Stakeholders• Develop reports, track and create defect tickets using JIRA Tool, ensuring timely fix to defects. Analyze key device performance statistics, perform QA Testing, provide leadership and technical direction to 3rd party vendors and device manufacturers, create device requirements and strategy, client analytics, use case development, test plan ownership, scheduling timely product release. Present technical results to executive management and billing/budgeting attributes for test engineer resources.• Perform QA Testing on Mobile Device Cloud Application, Desktop Cloud Client, Web Portal. Lead and Validate QA Team Performance• Work with cross functional team like Marketing, IT, QA, Vendors for efficient and timely launch of Cloud application client.• Develop high quality test strategies, test plans for Sanity and Full Certification, test scenarios and test cases from business requirements and provide effort estimates on test development and execution.

• Manage/Drive/Lead Functional Teams for Over The Air (OTA) Device Software Updates, FOTA Testing for Wholesale Channel.• Result Evaluation, Approval, Vendor Management, Wholesale Campaign Management, OMA DM, OTA DM, TR 069, HDM, MDM, Authentication, Security, Provisioning.• Manage (Lead) cross functional teams like OEM, Sales Support, Device Approval, Certification, Marketing and Vendors by managing cordial relationship to supervise and drive DSU timelines through testing, campaign scheduling and post reporting support. Drive phases of software approval and launch from DLD, SFN, MR, Software Testing, Field Test Result Evaluation, Approval and Final Commercial Campaign Launch.• Experience developing Wholesale Device Certification Process for OTA Device Software Update (FOTA).• Test Plan Creation, Functional and Performance Verification Testing, Review/Approve Results.• Experience working as a Project Lead with successful project completion and launch through stage/gate process.• Performed non-branding validation i:e Application Testing, User Experience Test.• Experience drafting Device Requirements and Requirement Templates for Wholesale Channel. • Working knowledge on Device Certification Process and Product Lifecycle of Device.• Manage OEMs for Device Compliancy to meet Device Requirements and decide on Waiver Requests with SME.• Developing Pricing Strategy and Net Revenue Forecast Model for a project to bill resellers/MVNOs.• Experience pulling different types of daily, weekly, monthly, quarterly, annul device activation reports for different resellers from Data Ware House.• Working knowledge of Requirements, Test Plans, Testing, Database Management, Data Ware House and Project Operational.(Tools) • Experience working with DMD troubleshooting, Device Management Database Issues, Device Validations, Electronic Data Interchange, ASNs.

• Mobile Handset Tester with expertise in Device Test, Quality Assurance Test, Applications Test for leading carriers and device manufacturers. An excellent hands on experience with GSM, GPRS, EDGE, W-CDMA, UMTS, LTE, EVDO, 1XRTT, eHRPD, HSPA, HSPA+, WIFI, SIP and Bluetooth technologies.• Mobile Device Field Testing using QXDM, QPST Tool to troubleshoot technical issues that arise with commercially deployed mobile handset and products that are being tested for commercial deployment for all the leading OEMs and carriers.• KPI Monitoring which includes combination of Throughput, Data and Voice parameters for leading Wireless carriers and OEMs.• Feature Test/Trouble shooting hardware, software, applications for mobile devices, USB Modems to identify bugs, manage test plans, ad-hoc, regression, functionality, and direct communication with the clients, meetings, and conference calls to check device feasibility to be launched in the market for leading Carrier Operator. Experience with 3GPP2/3GPP standards.• Worked on all the mobile platforms iOS, RIMM, WAP, Android, Windows for mobile devices and tablets.• Battery Consumption Performance Test for pre-launch commercial mobile/tablet devices, to check its feasibility within standard configurations, to calculate average battery life/drain for different profiles and specified test cases for leading wireless career.• Telematics & Bluetooth experience for the car unit system. Identification of bugs and flaws on yet to be released version for Navigation and the robustness of the entire system functionality, multitasking, interrupt handling ability.

• Managing and Planning Rectifications for In Building Solution Sites and installations at various locations.• Distributed Antenna System Management, Daily KPI Investigation, Troubleshoot Call Drop, Handover Failures, DAS Hardware and or component issues. • Passing Technical Acceptance, On Air Clearance for New IBS sites after on site IBS location and antenna layout surveys and examination.• Device Field Testing, Benchmarking, Walk Test, Project Schedule Management, Interference Hunt, Network Testing, Handover /Rx Level/Rx Quality Validation Checks, Time In Advance, Core Network Analysis and execution of test strategies for improvement of KPI’s. Visited over 1000 IBS sites• Walk Test using NEMO Handy, TEMS Investigation Tool, Customer Visits for Carrier Network and IBS Site Problems• VSWR Checks for healthy IBS Backbone and Distributed Antenna System and Backbone Life Cycle Management and Maintenance• Preparing coverage footprint report using Map Info Skills and TEMS Investigation Software Tool• Handled Trouble Tickets, Neighbor Addition/Subtraction, Channel Interference and Handover Issues• Analyzing BBH and ND Reports for TCH Drop, Zero Calls, HOSR Status • IBS Optimization for outdoor and In Building Sites, Maintenance, plan weekly status update meetings for project completion deadlines.

• RF Drive Testing at different cell site locations using TEMS Investigation Tool. • RF Site Surveys, Log Analysis• RF Optimization and Path Imbalance Improvement• Repeater Planning, Managing/supervising team for installations and maintenance• Preparing Reports using Map Info Skills for the coverage footprints, Power Point Presentation, Handling Pre- Post KPI monitoring and improvement