WORK EXPERIENCE Jewel Pro-Tech Pvt. Ltd. (Surat) – GEMGEM Ltd. (Hong Kong) - Diamond ICQ (Hongkong) Head Office IT Operations Administrator and Project Co-Ordinator (April 2023 – Present) IT Assistance / Accounts Management / CRM (June 2020 – March 2023) Project Coordinator & Operations Administrator (GEMGEM Project) ● Overseeing operations and ensuring smooth functioning from 9.00 am IST to 6.00 pm IST ● Managing daily operations and database management ● Advising stakeholders on operational policies and ensuring continuous growth through increased productivity and operational efficiency ● Attending scrum meetings to track project progress and engagement ● Solving non-technical issues with developers and ensuring continuous growth through increased productivity and operational efficiency. ● Attending daily stand-up meetings with the teams to understand engagements and track project progress ● Solving non-technical issues with developers ● Monitoring project timelines and following up with the software developers for task deliveries D.G.Jewels (Mumbai) Purchase and Production Manager (April 2008 to March 2020) • Managed diamond purchasing, sorting and jewellery production. • Oversaw inventory management and quality checks for finished goods. • Managed accounts receivable/payable, vendor relationships and recruitment. • Finalized designs with customer and budgeted jewellery on paper designs. • Controlled manufacturing losses and monitored inventory aging. • Reported production progress to stake holders. D.G. Exports (Mumbai) Diamond Trading and Jewellery Manufacturing (Oct 2007 to March 2008)