Pritesh P. Email & Phone Number

London

Revenue control officer at Govia Thameslink Railway | specialist in Revenue Protection, Fare Evasion Control, and Customer Engagement, Security & Operational Efficiency.

London Area, United Kingdom

Deter crime, trespass, and reduce anti-social behaviour on stations and trains Identify potentially suicidal persons and make interventions if required Complete detailed incident reports Act as a visible deterrent and provide support to railway staff as and when required Assist in major incidents and respond to any emergencies as and when required

Clapham, England, United Kingdom

Streatham Hill, England, United Kingdom

Team Management: Lead, motivate, and manage a team of staff to meet sales targets, servicestandards, and company expectations.Customer Service: Ensure that customers receive a high standard of service and respond to customerqueries and complaints in a professional and timely manner.Stock Management: Monitor and manage stock levels, ensure stock accuracy, and take appropriateactions to resolve stock discrepancies.Store Operations: Oversee store operations, including opening and closing procedures, cash handling,and security, to ensure that the store runs smoothly and efficiently.Health and Safety: Ensure that health and safety regulations are adhered to and that the store is a safeenvironment for customers and staff.Scheduling: Plan and manage staff schedules to ensure adequate staffing levels and coverage duringbusy periods.Performance Management: Monitor and evaluate the performance of staff, provide feedback, and takeappropriate actions to address performance issues.Training and Development: Provide training and support to staff to develop their skills and capabilities,and ensure that all staff are fully trained and competent.Sales and Profitability: Contribute to the sales and profitability of the store by promoting sales andensuring that all sales opportunities are maximized.Compliance: Ensure that store processes comply with company policies and regulations, and thatcustomer data is handled in accordance with company policies and best practices.Problem Solving: Identify and resolve problems, make decisions, and implement solutions to ensure thesmooth running of the store.

Gulbai Tekra Panchavati Circul

Monitoring and evaluating sales interactions to identify areas for improvement.Providing feedback and coaching to sales representatives to improve performance and resolve issues.Ensuring compliance with company policies and procedures.Resolving customer complaints and escalations.Collaborating with sales teams to develop and implement training programs and process improvements.Reporting on sales quality metrics such as customer satisfaction and resolution rates.Participating in performance evaluations and development plans for sales representatives.Identifying and implementing process improvements to enhance customer experience and increaseefficiency.

Ahmedabad Area, India

Call Monitoring: Monitor and evaluate incoming and outgoing calls to ensure they meet qualitystandards and customer expectations.Call Feedback: Provide feedback to agents on their performance and suggest ways to improve callhandling techniques.Quality Assurance: Ensure that call center processes and procedures comply with company policiesand meet or exceed customer expectations.Process Improvement: Identify areas for improvement in call center processes and activities and makerecommendations for optimization.Training and Development: Develop and implement training programs for call center agents to improveperformance and meet quality standards.Performance Management: Monitor and evaluate the performance of call center agents, providefeedback and coaching, and take appropriate actions to address performance issues.Team Leadership: Lead and motivate a team of call auditors, build positive relationships withcolleagues, and foster a culture of excellence and continuous improvement.Quality Metrics: Develop and implement quality metrics to measure the effectiveness of call centerprocesses and activities, and monitor performance against goals.Report Generation: Generate reports and provide regular updates to senior management on theperformance of call center agents and the effectiveness of quality initiatives.Compliance: Ensure that call center processes comply with all company policies, procedures, andregulations, and that customer data is handled in accordance with company policies and best practices.

Ahmedabad, Gujarat, India

Supervising and training a team of customer service or sales representatives.Monitoring and evaluating call quality, productivity, and sales performance of team members.Providing feedback and coaching to improve performance and resolve issues.Ensuring compliance with company policies and procedures.Resolving customer complaints and escalations.Monitoring and reporting on call center metrics such as call volume, handle time, and customersatisfaction.Participating in performance evaluations and development plans for team members.Identifying and implementing process improvements to enhance customer experience and increaseefficiency

Ahmedabad, Gujarat, India

Submit insurance claims to ensure timely reimbursement for medical servicesProcess payments from insurance companies and patientsMaintain accurate financial records for the healthcare facility or practiceManage the billing and coding staff and ensure compliance with regulationsReconcile accounts and handle patient billing inquiriesWork with insurance companies to resolve disputes and denied claimsKeep updated with the latest medical billing and coding regulationsExperience with electronic medical records systemsEnsure adherence to all HIPAA regulations and complianceReporting to management on billing and revenue collectionProvide training and support to billing and coding staffAnswering patient and insurance queries related to billingResolve any billing disputes or discrepanciesGenerate and analyze reports for management for review and making necessary changesAuditing the billing records for accuracy and completeness