Pritesh Patil Email and Phone Number

•As a payment industry production support On Project Empay payment system Application•Proficiently handle backend support tasks, ensuring the smooth operation of critical systems and applications. Utilize SQL knowledge to analyze and manipulate data, ensuring data integrity and optimal performance.•Troubleshoot backend issues efficiently, identifying root causes and implementing effective solutions.•Collaborate closely with developers and other team members to resolve backend-related issues.•Support production on a daily basis challenge solved query and escalation and understand the requirements on production and switch.•Generate daily and monthly report through Store Procedure.•Identify bug fix and new requirements. Take follow up from the testing team and development time line for development.•Make proper documentation planning for deployment and take down time for deployment. coordinate with Clients Updated and tracked in JIRA tool•Investigated problems through to resolution.•Interacted effectively with teams from various disciplines to find the resolution of problems.•Generated in-depth Root Cause Analysis reports in relation to critical network events.•Maintained tasks related to problems in JIRA tickets.•Maintained process documentation and templates associated with the role.•Recommended and suggested improvements to existing procedures.•Read API Logs to identify errors for analysts.•Real-time monitoring: Implement real-time monitoring solutions to detect issues promptly.•Collaboration: Faster collaboration with other teams, such as development and operations, to address issues effectively.•Automation: Automate routine tasks to improve efficiency and reduce human error. As on production support on Project Empay support on projects and required support and updates understand client required and request attending meeting and identify issues solved as par required take follow up from the testing team and development team.