Insuring customer knows there is single point of contact wheather they have a complaint, sales query or need product information. Also vital to have that trust relationship with the customer.Managing 600 high profile B2B accounts with an average turnover of £120k each month.Noticing trends in customer buying patterns and promoting new products to help their business.Finding out which avenues my clients are placing orders through most and why, Let customer know of all ways of placing orders hence maximising revenue and most of all convenience. Doing research and finding out when business tender for competitors are due, and arrange a meeting on intention to supply after current tender ends.Working with businesses to meet their needs and keep them happy with competitive prices and excellent customer relations.Looking at accounts and see where we can maximise sales and profit at the same time.Helped with recruitment of Account Managers, CV Screening, and interview process.Cold calling customers and finding out needs and arranging a meeting to supply office solutions and other products.Hitting all KPI's.

Recommending insurance products on loans through fact finding and discovering customers needs.Taking clients through loan applications and advising them on decision of the loan.Negotiating APR rates but at the same time closing the sale.Training new employees on compliance, systems and the sales process.Calling clients to let them know of loan application decisions.Working in debt collection department, and managing clients in arrears.

Renewing mobile phone contracts for businesses, advising on best network and best tariff according to their needs.Selling phone and accessories insurance to maximize revenue.Contact customers whos contract is about to end and sign them up for new contracts.Managing a Account Base of 200 business customers.Keep up to date with latest mobile handsets and tariffs.