It Solution Expert
Current- As an application engineer at Siemens Energy, my primary responsibility is to provide right solution and support to our users on different Autodesk software’s.
- Assign tickets to self and the team based on work load and specialization
- Provide Technical Support to users by using internal tool like (skype; Remote desktop assistance; Email)
- Diagnose/Investigate, Troubleshoot and reproduce and resolve the technical queries
- Collaborate with various other teams to ensure optimum technical solution is provided to users
- Provide training to other team member on problem faced by customer