Information Technology Support Engineer
Federal Territory Of Kuala Lumpur, Malaysia
Perform comprehensive diagnosis of desktop, application, networking, and infrastructure issues to identify root causes and formulate effective solutions.Skillfully troubleshoot PC's, laptops, and various other devices to swiftly resolve technical issues and ensure uninterrupted operations.Provide expert support to users, offering timely assistance and guidance to enhance productivity and user satisfaction.Administer the IT department's policies and procedures, ensuring… Show more Perform comprehensive diagnosis of desktop, application, networking, and infrastructure issues to identify root causes and formulate effective solutions.Skillfully troubleshoot PC's, laptops, and various other devices to swiftly resolve technical issues and ensure uninterrupted operations.Provide expert support to users, offering timely assistance and guidance to enhance productivity and user satisfaction.Administer the IT department's policies and procedures, ensuring compliance with industry standards and regulatory requirements.Conduct installation and provide support for IT equipment, ensuring seamless integration and optimal functionality.Maintain a detailed log of all detected problems and system backups to facilitate efficient tracking and resolution of issues.Take responsibility for supporting a wide range of technologies including iOS, Windows XP/Vista/Windows, Office suites, backup and anti-virus products, as well as DNS/DHCP, TCP/IP, Ethernet, wireless router, and firewall configurations. Show less