Pritesh Khare Email & Phone Number

Indore, MP, IN

India

• Defining and refining the product backlog, ensuring alignment with the product vision.
• Prioritizing user stories and acceptance criteria based on client and business value.
• Working closely with the development team to provide clear requirements and acceptance criteria.
• Participating in sprint planning, reviews, and retrospectives, ensuring product alignment with agile methodologies.
• Acting as a bridge between stakeholders and the development team, ensuring clear communication of requirements and priorities.
• Evaluating and approving completed work to ensure it meets client expectations and standards.

Indore, Madhya Pradesh

• Leading end-to-end implementation of SaaS solutions, including planning, configuration, testing, and go-live support.
• Collaborating closely with clients to understand business needs, ensuring seamless alignment between product capabilities and client goals.
• Conducting detailed requirements analysis, mapping client processes, and advising on best-fit configuration for maximum value.
• Developing and executing implementation project plans, ensuring timely delivery within scope and budget constraints.
• Providing training and onboarding sessions for client teams, ensuring successful adoption and optimal product use.
• Offering post-implementation support and troubleshooting, facilitating a smooth transition to client-led operations.

Indore, Madhya Pradesh, India

Delivering exceptional customer support by responding to inquiries, resolving issues, and ensuring high levels of customer satisfaction.Managing a high volume of inbound and outbound calls, emails, and chat inquiries while maintaining service standards and response times.Troubleshooting and resolving issues related to orders, deliveries, returns, refunds.

Indore Area, India

Conducting regular audits of customer interactions (calls, emails, chats) to evaluate adherence to quality standards and guidelines.Monitoring agent performance to ensure consistency in delivering high-quality customer service and compliance with established protocols.Using standardized evaluation tools to assess accuracy, communication, problem.

India

Providing prompt, courteous, and efficient customer support through phone, email, and live chat, focusing on customer satisfaction and brand loyalty.Assisting customers with product-related inquiries, processing orders, resolving shipping issues, and providing return or refund assistance.Documenting all interactions accurately in Dart’s CRM system to.