Prith Shanthakumar Email & Phone Number

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

- Efficiently monitored internal and external applications, ensuring queues were managed effectively and transactions were processed within specified service level agreements and benchmarked processing turnaround times.- Implemented prioritization strategies to process queues in sequence, meticulously following all prescribed processes and procedures to maintain operational integrity.- Demonstrated accuracy and attention to detail in processing client billing requests, meticulously adhering to client fee schedules and government disbursements regulations- Executed daily tasks and duties with precision, consistently meeting processing standards while prioritizing accuracy to uphold service quality.- Maintained strict adherence to Teranet CMS practices and company compliance standards, ensuring operational integrity and regulatory compliance at all times.- Displayed professionalism in handling client inquiries, answering calls promptly and providing courteous and informative responses to meet client needs effectively.- Proactively engaged in continuous improvement initiatives, contributing ideas and insights to enhance service excellence and operational efficiency. - Collaborated effectively with colleagues and clients, offering assistance as needed, identifying opportunities for process improvements, and escalating issues to ensure timely resolution and optimal service delivery.

Pickering, Ontario, Canada

- Giving Service to customers who need a recommendation of any wine, spirit, or beer- Listening to what customers want when it comes to taste and texture and always matching up their needs- Operating the cash register and additional tasks included Bagging/Boxing for the customers and refusal of any service to any customer who appears to be underage, intoxicated, or fails to provide a valid ID.- Stocking shelves on the sales floor and lifting cases of alcohol and beverages onto carts

Mississauga, Ontario, Canada

- Provided administrative and personal support to several management employees- Spoke with clients on a frequent basis regarding their needs and expectations towards projects- Worked with Microsoft Office Suite to accomplish tasks- Complying with procedures, rules, and regulations

Mississauga, Ontario, Canada

- Performed Web, PDF and Email Accessibility testing to cover the applications are compliant withWCAG 2.0 Level-A,AA Standards.- Scanned the web application and email templates with Accessibility Automated tools like AxeDevTool, Wave, Accessibility Insight for Web ( MSAI) and logged the defects based on theconformance level.- Scanned pdf documents using PAC2021 and logged accessibility defects in an excel file.- Run the WCAG Color Contrast Checker to find any Color Contrast issues and logged the defects- Familiar with Chrome Developer tool to monitor edit the elements, styles and monitor thenetwork activities.- Created Accessibility Performance Report using Chrome Lighthouse- Logged, Tracked, and Generated Bug status reporting using Bugzilla.

Pickering, Ontario, Canada

• Provided efficient service while maintaining good customer service• Assisted to prep, cook and serve pizza, and our various signature favourites, and prepared food in anappetizing manner, in both taste and presentation• Ensured an adequate supply of food/material required and reported all low stock items to the supervisor.• Performed any other duties assigned by manager

Toronto, Ontario, Canada

- This project was a High Traffic community portal website with over 100,000 registered users, over 1.5 million pages. Over 10,000 unique visitors per day. It has 43,000 baby names. - Testing was conducted on advanced tools and features of a complete guide to baby name search, baby name generator, baby gender predictor, baby birth announcement, payment verification through PayPal and business directory. - Analyzed and developed testing strategies to test each product and tool.- Created Functional List for web and mobile applications.- Developed and executed Test Cases, Test data to meet the functional specifications.- Performed functiona, sanity and regression testing.- Familiar with end-to-end functionality of the mobile responsive testing on mobile iOS and android devices.- Logged, Tracked, and Generated Bug status reporting using Bugzilla.- Verified REST API calls with GET, POST, PUT and DELETE methods using Postman. - Developed selenium automation script using python unittest framework for login, Quick Name Search and Advanced Name Finder, Name Search components.- Researched and analyzed different frameworks like Python Unittest vs Pytest and open source tools.- Monitored the Analytic report to lower the bounce rate to increase user interaction by using tools like Google Analytic Dashboard and Chrome Lighthouse.

- Assisted managers in coordination of Banquet Hall events- Assisted in the maintenance of Banquet Hall- Served guests with excellent customer service skills - Always maintained a positive attitude- Prepared tables, serving stations, or buffet tables for service- Served food and beverage to guests at their tables or at serving stations- Cleaned up after events and aiding in inventory

Bachelor Of Commerce - Bcom, Technology Management

High School Diploma