As a dedicated professional in the tendering and proposal management domain, I specialize in driving successful participation in open and limited tenders across various sectors. My role encompasses the entire lifecycle of tender management, from preparing pre-qualification criteria to the completion of proposals and customer presentations.I have a strong track record in conducting in-depth market research to analyze clients, industry trends, and competitor activities, enabling informed decision-making. In my capacity as a representative of MAPL, I consistently seek new opportunities and drive effective communication with both technical and financial teams, ensuring the successful submission of competitive bids.I am skilled in managing relationships with key OEMs and stakeholders, ensuring smooth coordination and delivery on tender commitments. My work also involves supporting the planning, preparation, and execution of meetings and communications with government bodies and PSUs, further strengthening MASL's presence in the market.In addition to managing confidential records and maintaining an up-to-date contacts database, I remain vigilant in identifying contract and add-on business opportunities.

Providing client Support and add value to improve operation and management. Review case closures through initial involvement pre-sale support or through POC activity, Installation, configuration & troubleshooting of Switch, Router ,Access points & firewall. ZORO removal, Show tech-support & monitoring of received data. Prepare weekly, Monthly reports of client cases & resolutions provided to client. Making SOP's/Case Studies of the cases for future references & documentation. Maintaining the SLA (Service level Agreement) as per client standards. Monitoring service requests & reports

Working with the sales team to provide product, business and technical knowledge in order to accelerate the lead to order cycle in support of sales activities.Providing technology consulting and advisory services to end customers and preparing custom-ready solutions aligned to their current needs and future IT roadmap with acceptable delivery timelines.Accountable for partner enablement by conducting relevant trainings and planning for their readiness activities on multiple products, newer technologies, and on multiple architectures.Assisting sales by tracking and monitoring all lead qualifying activities and taking responsibility to ensure that majority of the leads are closed.Taking joint ownership with the Sales organization in achieving the revenue targets.Responsible for self-enablement by staying abreast of product roadmap as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical problems,understanding differentiators between the company and its competitors to better position our services and client excellence.Responsible for preparing for meetings and tailoring communications to address business needs of potential clients as part of the presales process.Coordinating requirements for demos and proofs of concept internally and externally.Working closely with Regional OEM's Account Managers / SE on the on-going opportunities and technically supporting them throughout the Sales Cycle.

• Being a SME of specific module in product as a primary source of knowledge, managed full spectrum of customer experience serving as single point of contact between customers and multi-disciplinary internal teams; relay customer feedback to improve product offerings and ensure strategic deployment.• Developing relationships with key decision-makers in target organizations for further business development/growth.• Interfacing with clients for suggesting most viable services & product range, cultivating relations with them for securing repeat business.• Overseen project implementation including post implementation troubleshooting, performed scope, time, cost and risk management and to identify areas for process improvements and to maintain required level of service quality.• Reduced operating costs for customer by recommending technological advancements to support smooth daily operations which resulted in reoccurring business and referrals.• Worked closely with cross-functional teams to propose optimum solutions.• Establishes productive and professional relationships with key personnel in assigned customer accounts.• Successfully retained valuable key account by resolving issues arising from predecessor and responding to customer’s needs.• Maintained close relationship with senior management; recorded all incident resolutions and provided comprehensive performance reports with recommendations on how to mitigate future occurrences.• Enhanced customer satisfaction and service culture by assisting with identification of learning & development needs, designed and conducted training to employees on process adherence customer support standards and service etiquette.