Prithipal Singh, Cfe Email and Phone Number

•Reporting to the Squad Lead of the System, Strategy and Reporting Unit•Manage and drive system enhancement across the BRFM.•Develop and formulate strategies for BRFM to achieve division targets.•Manage and drive Fraud Awareness for customers of the Bank.•Manage and lead all fraud appeal cases receive by the Bank.•Jointly manage cases received from the Ombudsman for Financial Services with the Bank’s Customer Advocacy team.•Attend and mitigate cases for the Bank at the… Show more •Reporting to the Squad Lead of the System, Strategy and Reporting Unit•Manage and drive system enhancement across the BRFM.•Develop and formulate strategies for BRFM to achieve division targets.•Manage and drive Fraud Awareness for customers of the Bank.•Manage and lead all fraud appeal cases receive by the Bank.•Jointly manage cases received from the Ombudsman for Financial Services with the Bank’s Customer Advocacy team.•Attend and mitigate cases for the Bank at the Ombudsman for Financial Services.•Responsible for all reporting to the management and to the Central Bank. Show less

Responsible for monitoring employee’s banking account with the Bank to ensure employees conduct their account/s in accordance with the Bank’s Code of Conduct & Ethics and other Bank’s polices• Deliberate staff cases in the Bank’s Disciplinary Committee• Perform yearly employee review with an external Bank’s partner, checks include Bankruptcy check, credit defaults, Business Interest, etc.• Initiate yearly Asset & Liabilities declaration for Senior Management.•… Show more Responsible for monitoring employee’s banking account with the Bank to ensure employees conduct their account/s in accordance with the Bank’s Code of Conduct & Ethics and other Bank’s polices• Deliberate staff cases in the Bank’s Disciplinary Committee• Perform yearly employee review with an external Bank’s partner, checks include Bankruptcy check, credit defaults, Business Interest, etc.• Initiate yearly Asset & Liabilities declaration for Senior Management.• Conduct investigation pertaining to staff disciplinary issues, process/regulatory breaches, misappropriation, suspicious account activity, Show less

Responsible for managing the acquiring monitoring portfolio for Hong Leong Bank.• Ensuring the acquiring basis point are managed according to the bank’s risk appetite and according to the KPI set.• Perform withhold payment for suspicious merchant settlements.• Perform investigation on merchants.• Conduct and lead merchant termination meetings.• Ensuring terminated merchants are updated immediately into VMSS, MATCH and internal negative database.• Retrieve and… Show more Responsible for managing the acquiring monitoring portfolio for Hong Leong Bank.• Ensuring the acquiring basis point are managed according to the bank’s risk appetite and according to the KPI set.• Perform withhold payment for suspicious merchant settlements.• Perform investigation on merchants.• Conduct and lead merchant termination meetings.• Ensuring terminated merchants are updated immediately into VMSS, MATCH and internal negative database.• Retrieve and review weekly, quarterly reports from MasterCard Worldwide and Visa International.• Conduct site visits/desktop interviews with merchant who are having frequent fraud reporting.• Raise Suspicious Transaction Reporting to the Group Compliance.• Conduct review for merchants requesting for e-commerce and/or Mail order/ Telephone order facility.• Currently involved in the automation process for acquiring monitoring which is the development stage.• Participate monthly in Department’s Risk Control Self-Assessment (RCSA) and Co.-lead the department’s in RCSA testing. Ensure all identified gaps are closed timely.• Conduct investigation on other banking products that has been reported fraud. Show less

Ensure Compliance to BNM Guidelines Sector 3 for Money Service Business for all 5 branches.• To monitor and ensure all remittance transactions are performed in accordance to the guidelines set by BNM and internal policy and procedures• To review transactions on a daily basis• Manage and ensure monthly, quarterly and yearly BNM reports are submitted accurately and on time• Conduct on going Compliance trainings for staff awareness• Work closely with BNM to ensure… Show more Ensure Compliance to BNM Guidelines Sector 3 for Money Service Business for all 5 branches.• To monitor and ensure all remittance transactions are performed in accordance to the guidelines set by BNM and internal policy and procedures• To review transactions on a daily basis• Manage and ensure monthly, quarterly and yearly BNM reports are submitted accurately and on time• Conduct on going Compliance trainings for staff awareness• Work closely with BNM to ensure license renewal conditions are met.• To update Board on any compliance matters periodically• To perform the role as the main liaison person between BNM and the Company. Show less

• Attached to the Global Investigation Unit based in Malaysia with a functional title of Senior Compliance Analyst.• Performing thorough investigation on cases assigned for Citi accounts globally.• Structure and prepare a detailed Investigation report with all supporting evidence adequately documented together with the chronology of events.• Provide a periodic update to management on work progress.• Manage and ensure that all cases are monitored and completed within the… Show more • Attached to the Global Investigation Unit based in Malaysia with a functional title of Senior Compliance Analyst.• Performing thorough investigation on cases assigned for Citi accounts globally.• Structure and prepare a detailed Investigation report with all supporting evidence adequately documented together with the chronology of events.• Provide a periodic update to management on work progress.• Manage and ensure that all cases are monitored and completed within the stipulated timeline.• Work closely with the respective Country AMLCO team on any additional/related information on the assigned case. Show less

• Managing the Dispute Resolutions Unit of the Fraud Management Unit and Merchant Application Processing Unit with the assistance of 2 Assistant Managers.• Responsible for all fraud disputes and ensure that all fraud write-offs and reversals are performed as guided by bank’s policy.• Work closely with the investigation and detection team and conduct a periodic brainstorm session on areas of improvement, identify new fraud trends that may potentially poses threat to the bank and credit… Show more • Managing the Dispute Resolutions Unit of the Fraud Management Unit and Merchant Application Processing Unit with the assistance of 2 Assistant Managers.• Responsible for all fraud disputes and ensure that all fraud write-offs and reversals are performed as guided by bank’s policy.• Work closely with the investigation and detection team and conduct a periodic brainstorm session on areas of improvement, identify new fraud trends that may potentially poses threat to the bank and credit card industry.• Act as Sub-BUCR, and ensure compliance of the Bank’s Fraud Policies, regulatory guidelines, Card Association guidelines, Visa and MasterCard International regulations, SOP processes and all other guidelines that may be implemented from time to time.• Responsible for all departmental MIS reporting including month-end performance reports, yearly financial departmental budget, regulatory reporting etc.• Participate monthly in Department’s Risk Control Self-Assessment (RCSA) and Co.-lead the department’s in RCSA testing. Ensure all identified gaps are closed timely.• Assist Department Head on RCSA submission to Group Risk yearly.• Department Coordinator for Complaints Management, Internal Audit, Business Continuity Plan (BCP), as well as representing the Department for Ombudsman for Financial Services (OFS), formerly known as Financial Mediation Bureau (FMB) for dispute hearing.• Optimize recovery for fraud related disputes by analyzing the dispute cases and applying chargeback and compliance rules as governed by Visa International and MasterCard.• Responsible for the evaluation and approval of bank wide merchant sales applications and ensure adherence to the Bank’s underwriting policy. Show less

• Managing the Dispute Resolutions Unit of the Fraud Management Unit and Merchant Application Processing Unit with the assistance of 2 Assistant Managers.• Responsible for all fraud disputes and ensure that all fraud write-offs and reversals are performed as guided by bank’s policy.• Work closely with the investigation and detection team and conduct a periodic brainstorm session on areas of improvement, identify new fraud trends that may potentially poses threat to the bank and credit… Show more • Managing the Dispute Resolutions Unit of the Fraud Management Unit and Merchant Application Processing Unit with the assistance of 2 Assistant Managers.• Responsible for all fraud disputes and ensure that all fraud write-offs and reversals are performed as guided by bank’s policy.• Work closely with the investigation and detection team and conduct a periodic brainstorm session on areas of improvement, identify new fraud trends that may potentially poses threat to the bank and credit card industry.• Act as Sub-BUCR, and ensure compliance of the Bank’s Fraud Policies, regulatory guidelines, Card Association guidelines, Visa and MasterCard International regulations, SOP processes and all other guidelines that may be implemented from time to time.• Responsible for all departmental MIS reporting including month-end performance reports, yearly financial departmental budget, regulatory reporting etc.• Participate monthly in Department’s Risk Control Self-Assessment (RCSA) and Co.-lead the department’s in RCSA testing. Ensure all identified gaps are closed timely.• Assist Department Head on RCSA submission to Group Risk yearly.• Department Coordinator for Complaints Management, Internal Audit, Business Continuity Plan (BCP), as well as representing the Department for Ombudsman for Financial Services (OFS), formerly known as Financial Mediation Bureau (FMB) for dispute hearing.• Optimize recovery for fraud related disputes by analyzing the dispute cases and applying chargeback and compliance rules as governed by Visa International and MasterCard.• Responsible for the evaluation and approval of bank wide merchant sales applications and ensure adherence to the Bank’s underwriting policy. Show less

• Handling all credit card related enquiries via phone from customers.• Prepare team performances report and highlight the overall abandon rate.• Transferred to the Chargeback Unit in year 2003 and handling all correspondence from and to card members in relation to chargeback.• Review and analyse all card disputes, and apply the appropriate dispute reason codes within the SLA.