COMMIT is a strategic partner of DU & Etislat.. COMMit is a vibrant organization with more than 15 yrs of experience in IT and Telecommunications solutions in UAE. COMMit has been ranked 51st among the top 100 SMEs in UAE.Presently Serving as Retail Sales Head and Enterprise head for-DU Franchise Business for UAE. June 2017..till dateFranchise Business of DU: Ipay, a group company of Commit, is into the DU enterprise and Branded Retail business. I am involved in managing the Branded Retail business for UAE and the complete enterprise business.Franchise Business of Etisalat (2016 Oct to 2017 May): Led the farming activity for Telesense, a premium channel partner for Etisalat, during the launch. Managed a team of 30 sales executive, 5 TLs and 7 people in the operations team. Helped Telesense to win the 3rd Slot in PACE, a channel partner recognition program, & 1st place in TRIM, a customer satisfaction survey carried out by Etisalat.

 Achieving the gross and net postpay targets for Kolkata North retail stores. Ensuring Top Line and Bottom Line for all stores Appointing New Franchisee  Keeping opex below the yearly budget. Identifying new locations and negotiating for role out as per plan Keeping 7 direct team members and 133 store staff motivated and ensure over achievement of targets. Planning marketing activities for stores with Marketing to improve business and walkins. Ensuring the stores meet the financial audit standards as specified by the company Ensuring the stores top in mystery audit scores done to measure customer satisfaction and skill set of store staff.  Planning Training modules for store executives in coordination with training team to develop the skill set of store staff.

 Achieving the gross and net postpay targets for Jharkhand retail stores. Ensuring Top Line and Bottom Line for all stores Appointing New Franchisee and DSA Keeping opex below the yearly budget. Identifying new locations and negotiating for role out as per plan Keeping 10 direct team members and 114 store staff motivated and ensure over achievement of targets. Planning marketing activities for stores with Marketing to improve business and walkins. Ensuring the stores meet the financial audit standards as specified by the company Ensuring the stores top in mystery audit scores done to measure customer satisfaction and skill set of store staff.  Planning Training modules for store executives in coordination with training team to develop the skill set of store staff.

Initially to manage the store launch and later on to manage Sales Revenue, Cost, EBIDTA, Customer Service, Operations and People of a 50000 sq ft fashion lifestyle Retail outlet..to Manage a topline of approx Rs 50 crs and a bottom line of 15 crs.

 Achieving Profitability target for the cluster. (EBIDTA) and managing profit per sqft for the stores. Managing 10 direct team members and 120 store staff. New Franchisee appointment Achieving Number and revenue targets for all product verticals. Franchisee and Store operations process implementation & review. Managing customer service and achieving the CSAT and audit scores, for all parameters. Managing customer escalations & developing new process to bring down escalations. Identifying locations and managing role out of new stores in the zone. Keep opex budget as per plan. Planning catchment marketing activities to increase customer walkins in coordination with marketing team. Identifying training needs of executives and getting them trained with the help of training team. Recruitment and review of manpower. Conducting schedule store audits.

 Achieving Profitability target for the cluster. (EBIDTA) Achieving Number and revenue targets for all product verticals. Franchisee and Store operations process implementation & review. Plan for and implement customer care metrics, processes and plans to maximize CSI revenue Implementation of store operations manual Planning marketing activities Stock review and planning Recruitment and training of staff

 Appointing DSAs in Ranchi and Jamshedpur Recruitment and training of manpower  Managing day today operations. Managing Customer Experience, Tracking/supervising sales  Planning and implementation of marketing promotions to increase sales

 Responsible for sales of postpaid plans to corporate and their employees through DSA & DST Channel Appointment of new channel partners. Managing Churn

 Responsible for recruiting agents, training them, supervising them and guiding them.  To build a dedicated, motivated and a professional team that exceeds sales targets

 Stock Planning SKU wise Appointing new dealers and wholesalers Managing operations of company owned branded outlets Managing a Team of sales representatives and one Asst ASM Reducing and controlling ageing of receivables and thus increasing cash flow.