Prithish John Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Managing The Guests Stays,Bookings,Checkin,Checkout,Guest Satisfaction,Handling Guest Reviews on Booking.com & AirBnB.com and Business Expansion

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Assistant Room Service Manager 09/2015 to 07/2020Movenpick Ibn Battuta Gate Hotel, Dubai● Contributed to Hotel’s Colleague Engagement Score of 80%● Contributed to the ability of colleagues to exceed Guest expectation of 91%● Reduced Breakage Percentage from 6% to 3.5%● Reduced Service Delays from 35% to 7%● Reduced Service Recoveries from 40% to 23%● Contributed to controlling the Beverage cost of In-Room-Dining to 28% and Poolbar to 30%● Maintained Outlet’s L&D score above 88%● Motivate and coach employees to meet service requirements● Recruit and hire the best staffs for the department● In-depth knowledge of hygiene procedures & standards of hospitality and food & beverage service● An excellent departmental trainer who concentrates on staffs motivation,learning,growth & developmentCertifications● “Best Trainer” by Movenpick Hotel,Dubai-2019● ” On-Job-Trainer” by Movenpick Hotel,Dubai-2018● ” Off-Job-Trainer” by Movenpick Hotel,Dubai-2019● ”Lessons in Leadership” by Movenpick Hotel,Dubai-2018● “Best Trainer” by Movenpick Hotel,Dubai-2017● “Best Trainer” by Movenpick Hotel,Dubai-2016● “Managing Colleague Development” by Rotana Hotels-2014● “Fire Training Certificate“ by Dubai Civil Defence-2014● “Destination Leadership” by Rotana Hotels- 2013.• “Colleague of The Month” by Sharjah Rotana Hote-2013.• “Wine Training Level – I” – WSET (Wine & Spirits Education Trust) U.K – 2012* Full page article appeared in Hotelier magazine in June 2015 issue*My post appeared in Movenpick Hotels LinkedIn homepage in 2019

Uae(Dubai)

Reporting directly to the Food & Beverage Manager and responsible for the Food & Beverage outlets-“Arabesque Restaurant" ,In Room-Dining & Banquets with a team of well experienced staffs.• To follow the HACCP standards during the daily operation.• To have a monthly Team meeting with every F & B Team member for discussing their personal & work related problems, to motivate & appreciate them for their good efforts & to present them with the incentives for their work.• Giving trainings on various Banquet Setups, new innovative methods that can be implemented to make the entire thing different & attractive.• Prepare the Monthly Training Calendar, Monthly F & B Quiz, S.O.P Implementation checklist, T.A.S.T.E Report and conduct On-Job Training for the F & B Colleagues.• Maintaining the Inventory Report & Breakage Report of the Food & Beverage Service Department.• Help the F & B Manager with the FF&E report, the monthly budget & the Log books.• Regular Briefing on a daily basis to make sure each staff is following the standards set by Rotana for the Food & Beverage Service department.

Ramada Resorts & Spa,Cochin,Kerala,India

Reporting directly to the Food & Beverage Manager/Corporate Chef and responsible for the Food & Beverage outlets “Fennel” Restaurant/Coffee Shop, Club 1100-Bar, In Room-Dining & banquets with some well-trained & experienced staffs.• Responsible for the departmental operations based on the SOP‘s in co-ordination with the Corporate Chef/F& B Manager.• Planning out promotions & Festivals & Marketing it.• On-Job weekly training of all the staffs in F & B Service.• Maintaining, Controlling, managing of the operational equipment in the most efficient way. • Make decisions to enhance the service quality & standards if required & Keeping Food & Beverage cost at the level according to standards.

Doha,Qatar

Reporting directly to the Food & Beverage Manager and responsible for the Food & Beverage outlets “Matbakh” Restaurant, Coffee shop & In Room-Dining.• Responsible for the smooth operations based on the SOP‘s in co-ordination with the Food & Beverage Manager.• Planning out promotions, Festivals & Marketing it.• Training of staff’s & peers.• Controlling & managing of the operational equipment & to control the Food & Beverage cost at each step of the operation• To manage & ensure the smooth & efficient operation of daily functioning of the Food & Beverage Service Department.

Trivandrum. Kerala,India

" The Muthoot Plaza Hotel" which was earlier run by Sarovar Hotels & presently is Run by Hilton Group Of Hotels Reporting to the Assistant Food & Beverage Manager and responsible for the Food & Beverage outlets “Tiffany” Restaurant, Lobby Bar/Coffee Shop, Banquets & In-Room Dining.• Worked with a team in promoting teamwork and market strategies. • Train all food and beverage staff to ensure compliance standards. • Practice suggestive and up-selling techniques, Plan and execute food & beverage customer service and scheduling.• Maintain the inventory of food and beverage operations & control the food & beverage costs utilizing appropriate measures.• Maintaining Excellent service quality & on time delivery & actively participating in customer feedback.• Conducting the In-house training for the staffs.• Motivating the staff improvising cohesiveness as a team for better output.

Mba, Hospitality Management

I did my Masters in Hospitality Management through Correspondence while I was working with Sarovar Hotels In Kerala,India

Bachelors In Hospitality Management, Hospitality Administration/Management, Distinction

Bachelor Of Science (Bsc), Catering Science & Hotel Management

I am a Bachelors in Hotel Management with 1st Class with Distinction Specialization - Food & Beverage

Diploma-3 Years, Computer Engineering

Completed my 3 Years Diploma IN Computer Science & Engineering From Bangalore University,India