Prithpal Lall Email & Phone Number

Prithpal is a passionate, ambitious, driven and self-motivated individual focused to deliver his personal and business goals. He is methodical and organised with proven ability to work under pressure and meet deadlines. Not only is he able to work well as an individual but is able to thrive and show his qualities within a team. He prides himself on his core values of honesty, respect, integrity, and trust with a mindset to continuously learn and improve. Technical Software Skills • Advanced Microsoft Office (2003/2007/2010/2013/2016), Windows OS (2000/XP/Vista/7/8/10), Windows Server (2003/2008/2012/2012R2/2016/2019), Mac OS X, Linux, Ubuntu OS• Office 365/Exchange/SharePoint Admin, Azure AD, Active Directory, G-Suite Admin, VMWare Virtualisation• Visual Basic, Java, Python, C, C++, HTML, CSS, PHP, jQuery, AngularJS, SQL• Testing - App Testing, Regression Testing, Penetration Testing, Vulnerability Testing• Draytek, Cisco Meraki, Ubiquiti WIFI equipment, DNS, VPN, Group/Local Policy, NTFS Permission• NAS - Datto, Synology, Windows Server backup, Nexsan, Thinkscape Zee Drive, OneDrive, Dropbox• Network Printers & Peripherals, Symantec endpoint, Trend, Sophos, AVG, AVAST, ESET AV• SCCM, Datto RMM, RDP, TeamViewer, LogMeIn/Rescue, Oracle, OpenVAS, Google Analytics, SAGE, Windows Assist, Lan sweeper, systrac• Ticketing - Ivanti Landesk, ConnectWise, Resource tracker ERP, Lan-DeskPersonal Skills and Competencies • With a “can-do” attitude and able to present & negotiate at all levels in a non-technical manner• Strong analytical and problem solving skills which allow critical thinking with great attention to detail• Ability to multitask, develop solutions and behave openly to changes in unpredictable working situations and shifting priorities to meet Service level agreements• Experience of managing IT projects for better ITSM delivery and successfully deployed with excellent organisation, implementation, documentation and communication, some practices include Waterfall, Agile and Lean Cycles• Experience of leading/motivating/nurturing teams of 15+ staff members with ITIL methodology & process to provide ICT Support to 7500+ user's• Focused on improving customer service through improved infrastructure & change management

• 

  University Of Hertfordshire

  Computer Science (Networks)