Prithvi Wadhwani Email & Phone Number

Plano, Texas, United States

Desktop Engineer @ Wipro

Dallas, Texas, United States

-Providing technical support to cash management device customers, including smart safes, cash recyclers, and self checkout devices-Providing technical support for all Tidel customers on various pieces of equipment-Tracking, forecasting, and data aggregation; managed product maintenance, cash ecosystem services and leading intelligent cash automation and.

Dallas, Texas, United States

• Presented Comprehensive QA reports for SLA procedures, offering key metrics for management decision making.
• Applied data analyses and visualization techniques to extract insights into market trends, phone models, customer preferences, steering strategic decision making.
• Collaborated with cross functional teams to troubleshoot and resolve technical issues.
• Analyzed and gathered customer data from various sources such as sales transactions, surveys, and user interactions, providing upwards of increased sales of 20% to 25%.

Dallas, Texas, United States

• Utilized Tivoli job scheduling console for creating and coordinating hardware updates
• Investigated and troubleshoot internal & external support tickets to ensure a proper solution
• Created mitigation plans for various regions to support firms infrastructure
• Presented weekly QA reports for all SLA procedures to management & support members with performance charts
• Engaged in Sev1 production issues for immediate resolution
• Engaged in various database servers & applications supporting 3,500+ users via ServiceNow and Netcool

Irving, Texas, United States

• Investigated, gathered and resolved technical issues by monitoring various systems
• Engaged multiple support teams to resolve production outages
• Collaborated with the North American support groups to document, troubleshoot, and configuration