Prithvi Raj Saxena Email & Phone Number

As a DBA, I work with the International Group of Airlines, focusing specifically on British Airways under Coforge employment. My role is pivotal in managing and optimizing database systems to ensure their robustness, performance, and availability, crucial for the airline's operational efficiency.Key Responsibilities:Schema Design: Designing the database schema to ensure efficient data storage, retrieval, and integrity.Database Creation: Setting up databases and configuring… Show more As a DBA, I work with the International Group of Airlines, focusing specifically on British Airways under Coforge employment. My role is pivotal in managing and optimizing database systems to ensure their robustness, performance, and availability, crucial for the airline's operational efficiency.Key Responsibilities:Schema Design: Designing the database schema to ensure efficient data storage, retrieval, and integrity.Database Creation: Setting up databases and configuring them according to organizational needs.Backup and Recovery: Establishing backup procedures and ensuring that they are regularly followed.Access Control: Setting up and managing user roles and permissions to ensure only authorized users have access to certain data.Audit: Monitoring and auditing database access and actions to detect and prevent unauthorized activities.Data Quality Management: Implementing and managing tools and processes to ensure high data quality.Problem Resolution: Diagnosing and resolving database issues, including performance problems, data corruption, and connectivity issues.User Support: Providing support to developers, analysts, and end-users on database-related issues.Monitoring Tools: Using monitoring tools to track the performance, availability, and security of databases.Documentation: Maintaining comprehensive documentation of the database environment, including configuration, processes, and procedures.Team Collaboration: Working closely with IT teams, developers, and data analysts to meet organizational goals.Technologies Used:DBMS : Oracle, AWSTools: SQL Developer, SQL PLUS, PuTTyBackup & Recovery: RMANPerformance Monitoring: SQL ProfilerSecurity: Encryption, Auditing, User Access Management Show less

As a Quality Analyst at Sabre Corporation, a global leader in travel technology, I was dedicated to develop and execute quality assurance plans. My role involves end-to-end testing, ensuring the highest standards of performance and quality for SABRE's systems.Key Responsibilities:- Requirement Analysis: Collaborated with stakeholders to gather and analyze requirements, translating them into technical specifications and actionable development plans.- Agile Methodologies:… Show more As a Quality Analyst at Sabre Corporation, a global leader in travel technology, I was dedicated to develop and execute quality assurance plans. My role involves end-to-end testing, ensuring the highest standards of performance and quality for SABRE's systems.Key Responsibilities:- Requirement Analysis: Collaborated with stakeholders to gather and analyze requirements, translating them into technical specifications and actionable development plans.- Agile Methodologies: Actively participated in Agile ceremonies, including daily stand-ups, sprint planning, and retrospectives to ensure timely delivery of project milestones.- Technical Support: Provided ongoing technical support and troubleshooting for deployed applications, ensuring seamless user experiences and minimal downtime.- Documentation: Created and maintained comprehensive technical documentation, including design documents, user guides, and release notes.Key Achievements:- Successfully launched multiple high-impact features that enhanced system capabilities and user satisfaction.- Played a pivotal role in modernizing legacy systems, resulting in improved performance and reduced maintenance costs.- Implemented automated testing frameworks, significantly reducing the incidence of bugs and improving release cycles.- Consistently met or exceeded project deadlines and client expectations, contributing to high levels of client satisfaction and project success.Skills and Tools:Technical Skills: Java,Python, ORACLE DB, SeleniumAnalytical Skills: Problem-solvingCommunication Skills: Ability to clearly document and communicate findings, as well as collaborate with other teams.Tools and Technologies: IntelliJ,Postman,SOAPUI,Jenkins,JIRADomain : TravelTechnologies Used:- Programming Languages: Java, JavaScript- Databases: ORACLE, MySQL- Project Management Tools: Rally(Agile), Atlassian, JIRA Show less

While I was GET at Coforge, I was undergoing on-the-job training, with the goal of becoming a full-time engineer within the company. This role was designed to bridge the gap between academic learning and practical application, providing the trainee with real-world experience in their field of study.

India

As a part-time Technical Support Associate at Tech Mahindra, I balanced my academic responsibilities with providing high-quality technical assistance to clients. I played a key role in ensuring the smooth operation of IT systems, which involved diagnosing technical issues, troubleshooting problems, and delivering effective solutions while maintaining exceptional customer service standards.Key Responsibilities:Technical Troubleshooting: Assisted clients with a range of technical… Show more As a part-time Technical Support Associate at Tech Mahindra, I balanced my academic responsibilities with providing high-quality technical assistance to clients. I played a key role in ensuring the smooth operation of IT systems, which involved diagnosing technical issues, troubleshooting problems, and delivering effective solutions while maintaining exceptional customer service standards.Key Responsibilities:Technical Troubleshooting: Assisted clients with a range of technical issues, including software malfunctions, hardware failures, and network connectivity problems. Applied problem-solving skills to diagnose and resolve issues efficiently.Customer Support: Acted as a point of contact for customer inquiries and concerns, delivering clear and professional support through various communication channels, including phone, email, and chat.Documentation: Recorded detailed information about client interactions and technical issues in the company’s support system. Created and updated knowledge base articles to aid both clients and team members in resolving common problems.System Monitoring: Monitored system performance and reported any anomalies or potential issues to the senior technical team. Assisted in performing routine maintenance tasks to ensure optimal system functionality.Collaboration: Worked closely with senior technicians and other support staff to escalate complex issues and contribute to team problem-solving efforts.Customer Training: Provided guidance and training to clients on using various software applications and hardware systems effectively, enhancing their overall user experience.Achievements:Successfully resolved an average of 40 support tickets per week with a 90% customer satisfaction rating.Contributed to reducing system downtime by [percentage]% through proactive issue identification and resolution.Recognized for exceptional communication skills and the ability to handle high-pressure situations calmly and efficiently. Show less

Bachelor Of Technology - Btech, Computer Science

Education record