Prithwish Das Email and Phone Number

• Responsible to manage all Facility Management of H&K, F&B, Maintenance, Fire Safety, Emergency, Security, Floor ops, vendor management. • Heading the department of IT & Material management system.• Responsible to provide best quality service to internal & External customers & increasing the CSAT score of patient experience. • Responsible to manage skilled, unskilled & outsourced staff's in H&K, Security & F/B services.• Daily patient round to improve the services & increase customer satisfaction. • Responsible to provide the training to departmental staffs.• Improve the operational systems, processes and policies in support of organizations mission -- specifically, information flow and management, business process and organizational planning.• Establish and implement departmental policies, goals, objectives, and procedures.• Creating, managing and analyzing performance data and other information.• Ensuring compliance to all Environmental Health & Safety goals & objectives.• Preparing the departmental SOP’s• Responsible to manage the Operation Theater process flow including operations policy, staff management, material management, provide the comfort zone to surgeon & vendor management• Ensuring that all investigations, procedures and operations performed are being charged correctly by the executives and all reports are being received.• Looking after the Operations part of Admission, Discharge ,Floor coordination, OT, Emergency operations, Ambulance service, & Dialysis operation. • Responsible for increasing the OT revenue with cases.• Responsible to supervise the discharge process for smooth & faster.• Ensure to all department (Operations) runs as per quality standard.• Internal marketing by liaison with the consultants.• Responsible for presenting weekly Operational dashboard to Higher official.• Vendor management with Statragy planning P&L control.

• Approximately 25 peoples are managed to on daily basis,• Improve the operational systems, processes, and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.• Establish and implement departmental policies, goals, objectives, and procedures.• Creating, managing and analyzing performance data and other information.• Ensuring compliance to all Environmental Health & Safety goals & objectives.• Preparing SOP for billing policy.• Responsible for prepare all surgical & non surgical packages, new services rates & implementation.• Responsible for supervise all corporate/TPA bill has to be dispatched within time frame.• Responsible for incorporation of TPA & Corporate tariff in system. • Ensuring that all investigations, procedures and operations performed are being charged correctly by the executives and all reports are being received.• Ensure to department runs as per quality standard. • Ensuring that inventory control is maintain properly• Authorization to show discretionary discount.• Responsible for audit the OT /cathlab charges are posted as per tariff.• Responsible to send daily Operational status report to Higher official.• Worked with Credit Control team to support the due collection. • Accustomed working with the various online govt health portal like WBHS, Swasthya Sathi, ESI

• Managing a team of approximately 30 employees in a busy work environment.• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.• Looking after the billing part of Admission, Discharge , Floor co ordination, OT, Cathlab, Emergency operation, Insurance desk, Corporate desk & as well as corporate billing also.• Manage and increase the effectiveness and efficiency of Support Services (HR, IT, Housekeeping, Mantainace,F &B and Finance), through improvements to each function.• Establish and implement departmental policies, goals, objectives, • Ensuring compliance to all Environmental Health & Safety goals & objectives.• Preparing SOP for patient service department.• Problem Solving in day to day Operation in Admission, Discharge, Insurance desk, OT, Cathlab, Floor and Emergency Department, Corporate desk & International patient desk.• Responsible for prepare all surgical & non surgical packages, new services rates & implementation.• Responsible to supervise in house conversion & prepare the revenue report.• Responsible for supervise financial estimate (Counseling) given to the patient relatives / party by the executives.• Ensuring that all investigations, procedures and operations performed are being charged correctly by the executives and all reports are being received.• To submit reports to the management on daily and monthly basis.• Ensure to all department(Operations) runs as per quality standard. • Internal marketing with the doctors.• Responsible to send daily Operational status report to Higher official.• Responsible to placed proper signage’s in whole hospital with coordination of various vendors.• As a Billing head responsible to maintain the Billing policy, Discount policy, bill cancellation & refund policy.