• Enhancing customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.• Managing budgets effectively, ensuring optimal service delivery while investing in necessary resources for business growth.• Achieving departmental goals by developing and executing strategic plans and performance metrics.• Mentoring junior team members for career advancement, fostering a pipeline of future leaders within the organization.• Building high-performing teams through effective recruitment, onboarding, and talent development initiatives.• Communicating clearly with employees, partners and stakeholders to keep everyone on same page and working toward established business goals.• Maintaining positive customer relations by addressing problems head-on and implementing successful corrective actions.• Using industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Enhancing efficiency by managing the Vice President''s calendar, scheduling appointments, and coordinating travel arrangements.• Reducing time spent on administrative tasks by creating detailed reports on budgetary matters, project progress, and employee performance evaluations for the Vice President''s review.• Streamlining office processes for increased productivity by organizing and maintaining filing systems and electronic databases.• Optimizing executive workflow with proactive anticipation of needs including document preparation, equipment setup, and meeting materials coordination.• Coordinating travel arrangements and bookings for executive staff.• Documenting and distributing meeting notes to identify, analyze, and improve workflows.• Taking notes and dictation at meetings.• Volunteered to help with special projects (CX) of varying degrees of complexity.

Profile brief: Single point of contact for telecommunication related activities for all formats of Future Group-Pan India• Implementing cost-saving measures by negotiating with vendors for better pricing on supplies and services.• Updating reports, managing accounts, and generating reports for company database.• Enhancing team productivity by delegating tasks appropriately and monitoring progress.• Organizing and updated databases, records and other information resources.