Priti Lingam

Priti Lingam Email and Phone Number

Team Leader@Vanggharamaa BPO @ Vanggharamaa BPO
Priti Lingam's Location
Kolkata, West Bengal, India, India
About Priti Lingam

Priti Lingam is a Team Leader@Vanggharamaa BPO at Vanggharamaa BPO.

Priti Lingam's Current Company Details
Vanggharamaa BPO

Vanggharamaa Bpo

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Team Leader@Vanggharamaa BPO
Priti Lingam Work Experience Details
  • Vanggharamaa Bpo
    Team Leader
    Vanggharamaa Bpo Nov 2019 - Present
    Kolkata, West Bengal, India
    My role in this company is to lead the team, manage and meeting the target set by the Managers and the Clients.Other KRA's in the Organization:-1) Maintaining of Reports of the agents & hierarchy (Daily/Weekly/Monthly).2) Team handling & session over any updates.3) Feedback and Training4) Vertical Cap Management.5) CRM management / Mapping & Sequence.6) Meeting the daily and monthly targets.7) Motivating the team.8) Monitoring the work of individual representatives and of the team.9) Conducting quality assurance surveys with customers and providing feedback to the staff.10) Maintaining a pleasant working environment for the team.
  • Flex Technologies Pvt. Ltd
    Cce
    Flex Technologies Pvt. Ltd Jan 2018 - Aug 2019
    Kolkata, West Bengal, India
    Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiencyIdentify and address customer needs with a goal of complete satisfactionProvide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customersMeet customer service department sales targets, generating sales leads when opportunities ariseFollow company communications guidelines and procedures under minimal supervisionRecommend improvements to processes for improved company efficiency
  • Cegura Technology Solutions
    Cce
    Cegura Technology Solutions Jan 2018 - Aug 2019
    West Bengal, India
  • Fusion Bpo Services
    Cce
    Fusion Bpo Services Mar 2015 - Jan 2018
    Kolkata, West Bengal, India
    Communicated with customers to ensure product understanding, answer questions, and facilitate conflict resolution.•Achieved “Employee of the Month” on 6 occasions throughout the two-year period

Frequently Asked Questions about Priti Lingam

What company does Priti Lingam work for?

Priti Lingam works for Vanggharamaa Bpo

What is Priti Lingam's role at the current company?

Priti Lingam's current role is Team Leader@Vanggharamaa BPO.

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