Priti Nagar Email & Phone Number

Mississauga, Ontario, Canada

Develop purchasing strategies and oversee the purchasing team in their daily activities of sourcing suppliers and purchasing IT and Visual Communications products, equipment, software and services.Manage a team consisting of Planners & Inventory Analysts to meet shortage and inventory targets Lead national process and technology improvements to improve fill rates, while reducing inventory levels & obsolescence People Management activities, including but not limited to hiring, coaching, performance management, development, corrective action and termination

Mississauga, Ontario, Canada

Direct all business analysis activities from initial discovery and root cause analysis through to implementation in collaboration with cross-functional stakeholders. Lead delivery of change management projects across the Services organization. Build and release process maps during the completion of discovery work (sessions with SME to understand processes and pain points) and generate business cases to attain IT support to complete projects. Facilitate training on new processes to end users, as well as meetings with business stakeholders to deliver updates. Gather and analyze data and present findings/recommendations to key stakeholders and sponsors while managing expectations.Prioritize and lead areas of the business that will enable growth, improve customer experience, and drive efficiencies. Lead change management projects across the Services organization. Provide thought leadership and/ or industry knowledge and lead in knowledge transfer within the team and other teams to foster continuous improvement in the business. Successfully lead and deployed Software & Renewals Quoting Desk, Leasing Process for ITS and many more within the Services organization.

Toronto, Canada Area

Led the redesign and launch of simplified, more efficient, and effective processes for the outside sales team. Defined and implemented workflows by configuring sales automation tools to appropriately support sales processes. Oversaw onboarding, training, performance management, and orientation of new sales team members• Improved SLA from 1-2 weeks to 24-48 hours through the launch of the SOW Portal to the Legal and BIS teams and implementation of targeted, efficient, and streamlined processes to achieve a smooth end-to-end sales process. • Achieved maximum effectiveness, adoption, and use of the Salesforce.com platform by serving as ‘user' and administrator for the Services organization to support sales, customer service, account management, etc.

Northampton, United Kingdom

Successfully supported the National Operations Manager on a number of initiatives and building business cases to improve Profitability, Growth creation, Total Document Volumes and improving process efficiencies. Consequently, full E2E exposure across Ricoh's national and international operational, customer management & sales processes.Responsible for documenting process flows for our continuous forums consumables (quote to cash), booking in procedure and delivery SLA) of legacy business. Working closely with European and US based team, I managed and communicated all changes to product availability, discontinuation and product launches to the clients, internal key players and stakeholdersManaged the "Customer Experience Project" which involved reviewing the current process and improving and streamlining the delivery and communication process for each Production Print Hardware Order. Accountable for coordinating between all teams involved in the end to end customer experience, and ensuring they were adopting the new improved processes. The highlight of the project; personal congratulations from the PPBG Director on the improvement in the process and customer experience for Production Print.

Northampton, United Kingdom

I Played a key role in processing sales orders for the UK, Nordic Countries and Sweden. Accurately and efficiently facilitated prompt delivery of leased and purchased equipment, maximising customer service, and consistently exceeding individual targets.I was Recognized by Senior Management, resulting in the ownership of full end to end high value (+£150k) and highly complex contracts (e.g.: Print Production).I was responsible for the creation and ongoing maintenance of training material conveying business processes and system use. Knowledge gained in process and workflow analysis. Coordinated resolution of incorrectly processed contracts between several offsite teams including sales ensuring adherence of key SLAs through successful management of customer expectations. Proactively contributed to weekly team meetings, putting forward new ideas to improve efficiencies, in addition to mentorship of team members

Mississauga, Ontario

Managed a team of sales representatives across Canada, including training, onboarding, performance management & KPI tracking. Organized several national meetings and events including managing logistics, preparing presentations, developing team building exercises and promotional content.Coordinated regular meetings with the Senior Account Manager and the client to provide field insight, development of sales representatives, potential opportunities in store for cross-merchandising, incremental displays, special events and discuss client’s views of opportunity within the business.Led training presentations at various venues and during tradeshows to ensure key objectives and messaging was delivered. Developed and maintained strong customer relationships with key decision-makers (store managers, area managers) to maximize sales.Pre-selling upcoming promotional campaigns to ensure strong store level support, and gain commitments regarding positioning of POP, demo stands etc.