Wavecrest is a global managed voice and messaging services company. Our secure, scalable, telco-grade, enterprise-friendly platform brings together cloud communications providers and telecoms operators in a fully compliant and open environment.Built from over 20 years of experience, Wavecrest connects over 200 carriers and cloud players in 50+ countries, including industry-leading reach into the emerging markets of Africa and Asia, and we handle millions of calls annually. We are on a mission to bring trust and transparency to the global voice market.

Product strategy lead for Bandwidth Maestro™ a Best of Enterprise Connect 2023 Winner. Bandwidth Maestro™ allows you to create, connect, and compose call flows with pre-built integrations and insights at your fingertips. Maestro™ has leading Conversational AI, CCaaS, UCaaS, Call Verification and Voice Biometrics integrations.

Led highly skilled team of product managers for Bandwidth's CPaaS platform, recognised as a Challenger in the Gartner Magic Quadrant. Oversaw the development and international expansion of key products, including the Voice API, WebRTC, and Authentication API.Key roles and responsibilities include:• Develop and define the product strategy and roadmap in collaboration with a team of product managers.• Lead global expansion efforts, scaling operations from the U.S. to over 38 countries across all Programmable product lines following the acquisition of a global network.• Drive growth in platform revenue and usage through targeted initiatives and optimisations.• Conduct market competitiveness and customer demand analysis to sustain a competitive and innovative position.Key achievements:• Created a series of "how-to" guides to streamline and enhance the onboarding process.• Designed and implemented user statistics dashboards to monitor platform usage and drive revenue growth through targeted campaigns.• Introduced critical new features, including Voicemail Detection, to maintain a competitive edge in the market.• Played a pivotal role in laying the groundwork for the successful launch of the global offering

Developed innovative, customer-focussed software solutions to solve complex business challenges. This included ideation and launch of new subscription based growth product, Voxbone Insights to create differentiation and increase revenue at a leading international telecommunication provider prior to acquisition by Bandwidth for $519.4m.Key roles and responsibilities include:• Developing and owning roadmap for multiple crucial product lines; Voxbone Insights, APIs and Emergency calling.• Launching customer facing enterprise grade APIs; managing existing API strategy and developer documentation.• Leading the development and enhancement of international solutions e.g. critical global Emergency calling functionality across 35 countries.• Executing integration of several cloud based products to improve customer experience including; Appcues, Sendgrid and Runscope.• Using data analytics to build tailored software solutions for clients e.g. Insights.Key achievements:• Launched the company's first SaaS product, Insights, a powerful call-quality performance dashboard with proactive alerting, now utilised by several multinational clients.• Significantly increased monthly active users for Insights, running successful pre-launch campaigns and a beta community for customer feedback.• Increased customer satisfaction and number subscriptions in 12 months through improved user experience and operational flows for Emergency calling activation.• Launched new developer experience through a new website, documentation and Postman collection for a simplified on-boarding experience.• Leading on rebuilding a unified global address management platform and API for in-country regulations and Emergency calling activation.

Working with a multi disciplined product team including CTO, UX, QA, engineers and product managers to lead ideation, development and launch of a B2C subscription product for an international market with remote tutors delivering 1-to-1 tuition online. Key roles and responsibilities include: • Developing and owning product roadmap with key deliverables for product launch.• Product managing state of the art microservice technology platform using industry best practices with React front-end and Java/Ruby back-end APIs.• Leading QA function including writing acceptance tests using BDD framework and Gherkin language. This also included API testing through Postman.• Managing CI and CD with daily releases to staging and production environments using Harness to enhance customer experience.• Leading on organisational change management and team growth and restructure.• Executing integration of various systems; Jira, Confluence, Intercom, Salesforce, Marketing Cloud, Dotmailer, Campaign monitor, Google Tag Manager, Google Analytics, Mixpanel, Webhooks and Slack.Key achievements: • International recruitment platform with over 35,000 applications in 6 months.• Subscription payment platform using Stripe with integration of discounts and promotional codes.• International booking system using APIs for resource allocation and capacity management.• Designing and launching e-learning programme and application for children aged between 6-11 years old.

Led the product team inputting and delivering on strategic direction in conjunction with theCEO and key stakeholders to scale a multi-million pound revenue generating e-learningplatform used by 1,500+ primary schools and 50,000+ students. Key roles and responsibilities included: • Product prioritisation using frameworks ensuring key deliverables and business objectives achieved in a fast paced rapidly scaling start-up.• Ownership for delivery of the product roadmap.• Presented to the Board on KPIs and assisted in technical due diligence for investment. • Organised and delivered fortnightly meetings to communicate updates and obtain feedback from key stakeholders across the business.• Led GDPR compliance implementation including pseudoanonymisation of children’s data.• Resource and budget allocation including building and recruiting members of team.• Critical member in business transitioning from B2B to B2C product (MATR).Key achievements:• Managed large scale implementation and transition to a newly built in-house virtual classroom software using WebRTC and HTML5 from Cisco WebEx, capable of delivering 5000+ hours of weekly 1-1 intervention sessions.• Digital assessment solution to diagnose student needs and automatically tailor an intelligent programme of learning for them working cross functionally across business.• Design and build for new business proposition including content API with CMS, authentication and customer interface to retain churn risk customers within 2 month period.

Transitioned into product management role through deep technical knowledge of existing platform and systems whilst understanding vision of company growth.Key roles and responsibilities included: • Facilitated and ran a scrum agile development process.• Line managed development team through promoting team interactions. Motivating and building team ethic whilst conducting performance reviews.• Created, managed and groomed the product backlog using Trello. Ordered and evaluated return on investment for features whilst working towards the product roadmap and vision.• Gathered, generated and analysed new user requirements from various business functions, key stakeholders and users.• Ensured effective stakeholder management whilst driving product success.• Decided incremental product release dates after two week sprint.Key achievements:• Delivered a new online booking system allowing capacity management and booking across various times and timezones matching tutors to students.• Managed and delivered from design, build to implementation of website and blog for desktop and mobile leading to increased sales and revenue in 2015.• Delivered a live reporting tool using realtime technology (Websockets, Pusher) to effectively manage and track technical performance at scale.• Implemented significant changes to academic reporting to improve quality and tracking of academic performance and improve user experience.

High growth phase of the business, joining as third member of the team, managing day-to-day operations scaling from 4 to 120 schools. Creatively solved technical problems with low resourcing and budget, ensuring effective customer usage of platform and classroom technology.Key roles and responsibilities included: • Fully managed day-to-day operations of hundreds of sessions ensuring smooth delivery.• Advised on key technical challenges the business faced and made critical decisions.• Compiled and presented weekly technical performance reports to key stakeholders.• Designed and led technical set-up and on-boarding process for 120 schools.• Delivered on set KPI’s and ensured objectives were achieved on time.• Assisted on sales through direct marketing and co-ordinating email marketing campaigns.• Developed close relationships with international suppliers to ensure targets were met and successful delivery of sessions from a technical perspective.• Managed 70 school accounts, delivering excellent customer service and building relationships with key client stakeholders.• Recruited and managed a team of several interns through training, coaching, performance management, setting targets and ensuring outcomes were delivered.