Operations Specialist
Current• Audit and monitor product inventory to ensure availability and loss mitigation using SAP and closely tracked a multimillion-dollar inventory with 99% accuracy, surpassing the 98% goal• Provide consultation about customer's proper product purchase by analyzing customer credit/insurance• Ensure specific store-level tasks and operations are completed which improved performance of the 100-person team through transparent communication and emphasis on collaboration• Provide top-tier customer service to push sales, resulting in a 95% customer satisfaction rate