Pinta Ritthaworn Email & Phone Number

Rockville, Maryland

- Led a team of 10+ professionals in the successful completion of projects, resulting in 1k+ classes delivered within FY24 and accounting for 45% of all NIH employees in mandatory training and career development.- Monitored project deliverables and progress by using effective communication in providing regular status updates, risk assessments, and mitigation strategies to the Contracting Officer’s Representative (COR).- Coordinated various programs that targeted entry, mid, and senior level professionals such as the Emerging Talent Program (ETP), Management Interns (MI), Presidential Fellows Management (PMF), and the Senior Leadership Program (SLP).- Led the development of ETP by solidifying its foundation as a dynamic, new program designed for NIH GS-5-11 employees and equivalents as part of NIH’s mission to drive more engagement at these levels. During its inaugural year, 145+ nominations were received across 27 Institutes and Centers (IC), and 60 participants were placed into two cohorts.- Spearheaded a cross-team initiative to revamp the maintenance of the Workforce Support and Development Division (WSDD)’s Standard Operating Procedures (SOPs), ensuring alignment and consistency to effectively support the organization’s overarching objectives.- Led the development, testing, and implementation of the Events Management App, NIHTC’s current system to capture and track workflow information. Within 4 months of its creation, the app was used 300+ times by 24 users.

Rockville, Maryland, United States

• Provided support to designated Program Manager (PM) for day-to-day objectives and special projects• Maintained information in Learning Management System (LMS) concerning traditional and tailored class enrollment, cancellations, reschedule requests, and location changes• Published new classes using LMS by the PM and generates corresponding paperwork for invoicing• Sent confirmations to enrolled students within 24 hours of appearing on the roster• Forwarded reminder notifications prior to the training session start date to all enrolled students• Worked with the designated PM in creating and managing folders, forms, rosters, and appropriatedocumentation for all training provided by the NIHTC• Produced spreadsheets and reports of 35+ classes within the Acquisitions Management portfolio• Served as point-of-contact between vendors, instructors, and students• Created iProcurement nominations (SF-182) via NIH Business System (an oracle-based system) for vendor payments and ensure they receive appropriate signature prior to sending to vendor• Provided updated rosters, payment, and evaluations to vendors in timely manner• Created several Standard Operating Procedure (SOP) documents to be used• Administered technical support for remote class participants to ensure a high-quality virtual learningexperience via Zoom• Provided customer service support in fielding inquiries about NIHTC trainings• Tracked attendance, statuses, and student transcripts by awarding Continuous Learning Points (CLP) within 1-2 weeks of class completion• Triaged inquiries concerning FAC-C, FAC-COR, and Purchase Agent/Card Holder quickly and efficiently to ensure certification and recertification purposes are done within a timely manner

Maryland, United States

• Conceptualized, designed, and executed creative solutions for both charity and profit through digital and printed booklets• Designed and shared templates that are user-friendly to speed up production across Adobe Illustrator, InDesign, and Photoshop.• Partnered with printers and manufacturers to ensure accurate high-level of color reproduction, readability, and quality • Implemented the most cost-effective and productive approaches to design in response to customer situations during the COVID-19 pandemic including shipping, delivery, and dispatching orders.• Led a team of 30+ individuals while being mindful of deadlines, differences in time zones, technical requirements, and delegated tasks• Responsible for graphic design and direction, seeing all projects through from concept, design, production, completion, and delivery• Balanced multiple projects simultaneously while collaborating with different team members

Rockville, Md, United States

- Led the store to achieve Emerald status, increasing sales by 25% and representing the 7-11 brand- Standardized store-specific safety precautions and guidelines during pandemic to adhere to county and state mandates.- Train incoming employees, helping them establish themselves among the 7-11 brand.- Consistently achieved 90%+ approval ratings during surprise monthly Mystery Shopper visits overseeing sanitization practices, upselling of focus items, and exemplary customer service- Mitigated customer concerns and problems through de-escalation methods- Delegated tasks to maintain store cleanliness to provide a safe environment for patrons- Effectively taught customers and employees how to correctly use the 7-11 app in order to maximize their experience at store- Forecast and supply merchandise through coordination with Pepsi, Coke, Mclane, Maryland Lottery, and other vendors- Oversaw accounting of all sales including lottery commissions, card loading, and charity donations