Prity Gupta Email & Phone Number

As a SIAM Employee at Accenture, I leverage my 14+ years of experience and expertise in IT consulting and problem management to provide strategic and operational guidance for service integration and management across multiple IT service providers. I oversee the end-to-end problem management lifecycle, from root cause analysis and resolution to stakeholder coordination and communication. I also ensure compliance with ITIL service operations, request management, and best practices, and drive continuous improvement and innovation for IT solutions.Before joining Accenture, I worked as a Problem Manager at Kyndryl and as an Incident Problem Manager at IBM, where I handled incident and problem management processes for SAP material management and production planning modules, and collaborated with third party logistics providers. I also have experience as a SAP SCM consultant at Wipro, where I performed business analysis, project delivery, and enhancement activities. I have developed strong skills in SAP, incident management, change management, problem management, and business analysis, and I am passionate about delivering value and quality for clients across various industries. I am motivated by the mission of Accenture to transform businesses and communities with the power of technology, and I am eager to contribute to the growth and success of the company and the team.