Overall 9 years of experience in Application Support, Maritime Application Support, Production Server Support, Incident Management, Implementation and Documentation Control. Able to effectively manage client support, Application Servers and provide them a wonderful service and Support. My strengths include strong process knowledge, customer oriented work style and ability to deliver work consistently under pressure, problem solving attitude and excellent communication & presentation skills. I have displayed a strong willingness to learn and upgrade professionally, while at work. Experienced in liaising with multiple stakeholders including customers to deliver on project related activities like status updates, delivery risks and deployment strategies. Conducting Periodic reviews with the customer and analyze calls and their trends to take proactive measures to reduce knowledge-based calls.Works effectively with cross-functional teams in ensuring operational and service excellence.Providing telephone and online support to customers experiencing technical issues.Monitored technical team calls to ensure maintenance of technical skills and good customer service.