 Around 14 years of experience in Strategic Planning, Client Servicing and Team Management with reputed organisations. Deft in providing the earliest possible notification of potential service disruption or degradation and recommending procedures to minimize the impact to customer develop business rationale and benefits of any proposed changes. Expertise in ensuring sufficient continued communication and transparency & contractual visibility to both parties along with continuous evaluation of quality, cost & delivery covering performance program Service Level Agreement. A strategic planner with expertise in implementing cost saving measures to achieve reduction in terms of logistics & transportation cost.  Quality experience in handling MIS, as well as customer queries and complaints. An effective communicator with exceptional interpersonal skills and hands on experience in team leadership & imparting training to new hires. Exceptional negotiation & relationship management skills with ability to relate to people at any level of business. Areas of Expertise includes: - Profit Centre Operations , Customer Service , Strategic Planning - Re-Allocation Services, Distribution and Logistics , Sales Support - Client Relationship Management, People Management, Operations Management