Priya B Email & Phone Number

I'm a highly motivated and experienced BI Administrator and developer with a passion for delivering exceptional service. With over 3 years of expertise BI administrator, I have a proven track record of providing 24/7 production support and exceeding SLAs.I'm a Certified Google Associate Cloud Engineer and proficient in Tableau, Power BI, Looker Studio(Google Data Studio), QlikSense, Qlik Nprinting, Qlik Mashup (QAP), and Google Cloud Platform (GCP). Additionally, I have a solid understanding of C, SQL, DAx and Python, with basic knowledge of C++, HTML.• Proficient problem-solving skills, consistently resolving all service-related issues and client queries while surpassing SLAs.• Dedicated and customer-focused professional committed to delivering exceptional services.• Strong ability to work both independently and collaboratively as part of a team.• Managed all production support activities for QlikSense and Qlik Nprinting systems, ensuring seamless operations and minimal downtime.• Conducted installations and upgrades of QlikSense and Qlik Nprinting software, effectively addressing any encountered bugs or issues.• Implemented and enforced new security protocols across various environments (UAT, QAP, Production) to uphold system stability.• Generated customized reports tailored to stakeholders' needs to facilitate decision-making processes.• Led automation initiatives to streamline tasks within QlikSense and Qlik Nprinting using SQL, Python, and PowerShell scripting for Qlik server automation.• Enhanced existing Qlik reports to optimize efficiency and user experience.• Performed routine server maintenance tasks to optimize performance and manage server resources efficiently.• Quickly identified and resolved production issues to mitigate operational impact.• Developed customized reports in various BI tools to provide comprehensive insights and analysis for production support activities.• Provided timely resolutions and effective workarounds for critical issues encountered in QlikSense and Qlik Nprinting systems, ensuring minimal disruptions and swift problem-solving.• Applied ITIL principles in managing incident, service request, problem ticket, and change request management to meet required SLAs and prevent escalations for uninterrupted operations.

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  Anna University Chennai

  8.71