Handling B2C forward & return operations.

a. Handling team of 80 people, Planning and executing day to floor operationb. IPP and KIZEN for smooth process flow.c. Reconciliation as per connection cut-off wise with using ERP, ARKHAM & TMSd. RCA as well as daily updating EOD reports.e. Tracking vehicle with using TMS & Shipment with using ERP.f. Damage, issue & RTO shipments. RTO process with using OMS and HMS.g. Team coordination with Inbound & Outbound department for dailyoperations.h. 6S and quality management in MH part.

a. Handled Epson- Support system, solve customer queries. b. Handled 13 people team. Sent mail regarding MIS of dispatch details report, vehicle dispatch data, man-power details.c. MIS report, daily dispatch report, Value addition (Holograms Snickering Productivity Details), vehicle dispatch data.d. Assist inward process- Uploaded Receipt Confirmation in e- logistics sendingmail regarding Receipt confirmation.e. Managed outward process- Printing In voice, cross checking by instruction segregated invoice as per location and customer, Dispatch entry on e- logistics. as per customer requirement provides dispatch details to customer.f. Preparation of e-way bill, verification of it, preparation of docket (LR), checking of box and weight as per invoice for final dispatch.g. FTL & LTL planning (Cost planning).h. Coordinate with transporter as well as courier partner.

Observe the 3 PL warehouse process.