Priya Dal Email & Phone Number

With over 5 years as a Senior Specialist in Client Service at a leading dental billing firm, I bring a wealth of expertise in audit and quality control, report preparation, and work order management. My role has honed my skills in ensuring accuracy and efficiency in billing processes, maintaining high standards of service, and delivering actionable insights through detailed reporting. I thrive in dynamic environments where precision and client satisfaction are paramount, consistently driving improvements and optimizing workflows to meet organizational goals.

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  Senior Specialist - Client Service

  Medusind

  Jun 2019 - Present

  1. **Client Service Management:** - Serve as the primary point of contact for dental clients, addressing their billing inquiries and concerns promptly and professionally. - Develop and maintain strong relationships with clients to understand their needs and provide tailored billing solutions.2. **Audit and Quality Control:** - Conduct thorough audits of billing records to identify discrepancies, ensure compliance with industry standards, and implement corrective actions. - Develop and implement quality control processes to maintain high standards of billing accuracy and efficiency.3. **Report Preparation:** - Generate detailed financial reports and analyses to provide clients with clear insights into their billing status and financial performance. - Present findings and recommendations to clients and internal stakeholders to drive informed decision-making.4. **Work Order Management:** - Manage and prioritize work orders to ensure timely processing and resolution of billing issues. - Coordinate with internal teams to streamline workflows and enhance operational efficiency.5. **Process Improvement:** - Identify opportunities for process improvements and implement best practices to optimize billing operations. - Stay updated on industry trends and regulatory changes to ensure compliance and enhance service offerings.6. **Training and Development:** - Mentor and train junior team members on billing processes, quality control procedures, and client service best practices. - Foster a collaborative and knowledge-sharing environment within the team.

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  St Gonsalo Garcia College Of Arts And Commerce

  Bachelor Of Commerce