Priya Darshini Email & Phone Number

Singapore

Singapore

Strong in troubleshooting and end user supportPerform desktop support services to usersThis includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.Perform imaging/re-imagingPerform asset inventoriesPerform technical escalation to 3rd party vendor or resolver groups (where appropriate)Updates Incident recordsCreates and updates work instructions (where necessary)Document standards and procedures (where necessary)Strong in troubleshooting the Pcs, Laptops, Printers, Desktop, perform troubleshooting for client platform, any other ad hoc duties assigned or required.Ticketing tool used will be ITSM

Malaysia

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries Receiving, logging and managing calls from internal staff via telephone1st line support - troubleshooting of IT related problems from designated software to hardware, such as Laptops, PCs, Password resets and PrintersTroubleshoot basic network issuesEscalate unresolved calls to the infrastructure support teamLog all calls in the Service Desk Call Logging system ServiceNow toolTake ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely mannerTo maintain a high degree of customer service for all support queries and adhere to all service management principlesProvide basic in-house training in MS Office applications used within the associationPublishing support documentation to assist staff with requests for informationBasic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.To arrange for external technical support.Assigning issue to On Site Support Team for hardware issuesWork on assigned web ticketsRemote into user machine via MsTeam or Quick Assist remote assistance

Malaysia

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries Receiving, logging and managing calls from internal staff via telephone1st line support - troubleshooting of IT related problems from designated software to hardware, such as Laptops, PCs, Password resets and PrintersTroubleshoot basic network issuesEscalate unresolved calls to the infrastructure support teamLog all calls in the Service Desk Call Logging system ServiceNow toolTake ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely mannerTo maintain a high degree of customer service for all support queries and adhere to all service management principlesProvide basic in-house training in MS Office applications used within the associationPublishing support documentation to assist staff with requests for informationBasic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.To arrange for external technical support.Assigning issue to On Site Support Team for hardware issuesWork on assigned web ticketsRemote into user machine via MsTeam or Quick Assist remote assistance

Malaysia

Worked for Singapore and Overseas based Citibank customers.Ensure Customer service excellence by displaying customers query or problems solvingDelivering service with requisite courtesy and accuracy100% adherence to product & processEnsuring no customer complaintsEnsuring excellent SLS scoresEscalating and highlighting customer problem incidencesAdherence to service and sales compliance and also cross selling / upselling on set products (Assets & liabilities products)Ensuring Process Efficiency by achieving set targets of call quality

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General, Graduated