Priya Devakumar Email & Phone Number

Microsoft contract through Digisignals

Collaborated with Amdocs Conversion and T-Mobile financial business teams to identify conversion attributes with financial impact for reconciliation within the Assurance One data model.Collaborated with the Finance team to facilitate iterative calibration of financial attributes in Assurance One based on the severity of generated cases thus mitigating program slowdown.Reviewed critical throttling cases and prioritized them for immediate resolution to prevent conversion deadline delays.Established a framework to identify false cases, obtain business approvals and ensure that expeditious corrections were applied to the data model. Ensured alignment between Amdocs Conversion Engine and Assurance One to preserve financial integrity of the program.Drove the automation for the capture of differences between iterative versions of conversion data mapping documents, reducing the toil for analysts.

Urbana-Champaign, Illinois Area

Spearheaded the Managed Services teams in the Amdocs SmartOps division, focusing on the Master Enterprise Catalog. This centralized repository enables service providers to define products, services, business rules, and offerings.Managed creation and implementation of strategic program plan for multiple clients, including Comcast Xfinity Mobile, Metro by T-Mobile, and Cricket Wireless.Conducted data and requirements gathering sessions to ensure comprehensive understanding of client needs.Oversaw implementation in test environments, defect support and production deployment.Actively participated in IA discussions, reviewing proposed solutions for enhancements and raising concerns to ensure viability and efficiency.Managed onsite and offshore teams for ongoing Production Operations and Release implementation and support.Collaborated with cross-functional teams in the design and implementation of Price Plans and Promotions.Managed the teams responsible for analysis, implementation and maintenance of Inventory, Number Management, and other critical business parameters. Worked closely with clients to create and implement get well plans and process improvement initiatives.

Champaign

Successfully led the initial Business Parameters gathering and implementation for ATT Prepaid.Directed the EPC Production implementation for MetroPCS, ensuring seamless integration and functionality.Managed the Business Parameter Tables (BPT) and EPC Production implementation for Comcast.Oversaw the implementation of BPT, Order Management System (OMS), Customer Resource Management (CRM), and EPC Production for Vonage.Presented best practices and provided support for Amdocs implementations across various sites.Demonstrated leadership by effectively coordinating team efforts, driving project success, and ensuring client satisfaction.

Champaign

Led the initial Business Parameters gathering and implementation for Vonage, ensuring accurate and comprehensive setup.Successfully managed the prepaid implementation for Boost, including both Enabler and Ensemble components.Acted as the focal point for Price Plans setup in Sprint EnablerProvided critical support for Price Plan implementation in the T-Mobile project, contributing to its successful execution.Served as the focal point for Amdocs Partner Revenue Management (APRM) implementation in the Sprint Wholesale project.

Champaign

Ran testing focused on enabler usage processing, billing, online applications, and online charging for AT&T and Sprint projects.Played a pivotal role in ensuring the successful implementation of functional testing, quality assurance, and conversion activities.Collaborated closely with cross-functional teams to define and execute comprehensive testing strategies.Led efforts to identify and resolve issues, defects, and bottlenecks in the testing phase.Developed and executed test plans, test cases, and test scripts to validate system functionality and performance.Participated in test execution, defect tracking, and reporting, ensuring timely resolution and communication.