As a final-year project at Sathyabama Institute of Science and Technology, I focused on optimizing customer online transaction experiences in the banking sector. With a specific emphasis on addressing debit and credit card transaction issues, I conducted thorough research and analysis to identify pain points and propose effective solutions. Through this project, I honed my problem-solving skills and deepened my understanding of digital banking systems. It was a rewarding experience that… Show more As a final-year project at Sathyabama Institute of Science and Technology, I focused on optimizing customer online transaction experiences in the banking sector. With a specific emphasis on addressing debit and credit card transaction issues, I conducted thorough research and analysis to identify pain points and propose effective solutions. Through this project, I honed my problem-solving skills and deepened my understanding of digital banking systems. It was a rewarding experience that prepared me for the challenges and opportunities in the finance industry. Show less

Customer Service Internship at IOB Bank | Managed Customer Queries, Document Verification, Passbook Entry Barcode Scanning, and Account Balance Verification.