Priya Kulkarni Email & Phone Number

Pune, Maharashtra, India

Help a company effectively implementing new systems and finding ways to improve existing ones, client and team engagement, De-escalation and conflicts resolution to problem, etc.• Troubleshoots and answers questions from clients and branch representatives relating to the order. • De-escalation and conflicts resolution to problems. • Organise seminars, meetings and team-building activities. • Attend to inbound and outbound calls from customers, clients and branches directly. • Analysis data for team members.

Pune, Maharashtra, India

Building long term relationship with client.• Addressing customer concerns and complaints.• Handling KYC documents and Handling Audit and Compliance• Creating sales plans to generate revenue.• Build relationships with key employees among customers• Create plans to address client business needs• Schedule regular meetings with customers to ensure they are satisfied• Act as point of contact for complaints and escalate issues as appropriate• Help sales team up-sell or cross-sell services and products• Ensure both the company and clients adhere to contract terns• Study competition to find new ways to retain customers• Set sales and revenue targets and work diligently to meet them.

Pune, Maharashtra, India

Handling KYC documents and Handling Audit and Compliance• Handling entire Front Desk activities • Awareness of all the requirements related to the Forex, trade and FEMAtransactions.• Responsible for cash and customer transactions and their entries using Finacle.• Achievement of targets.• Resolving customer requests and problems with accuracy and within lowest TAT.• Filing of End of day (EOD) Reports.• Handling Non-Cash transactions like DD/MC/TC, Fund transfer etc.• Initializing & processing of NEFT, RTGS• Maintaining of all kinds of registers according to compliance.• Responsible for high quality service, customer relationship management,Queue Management.• Coordinating with External & Internal Auditors & Compliance team.• Handling Clearing Maintaining Transactions and Settlement ofrespective accounts.• RBI related compliances - RBI returns, Circular and Master circular.• Managing Current account, Cash Management, Capital AccountTransactions, International Trade for commercial client• Handling Trade Finance activities.• Handling Clearing & Settlement activities.

Pune, Maharashtra, India

Training of process and dashboard• Training of Swedish language• Work allocation to team members• Effectively managed a high-volume of cases and always met target• Gathered and verified all required customer information for trackingprocess competent on customer service management database• Handled clients call on incidents and errors of processHandled clients call on increasing efficiency and new automation ideas.• Give feedback to junior associated for quality.• Make different reports to provide clients and upper level management.• Prepared SOP’s for the process and updates it on time.• Audit cases on weekly basis.

Master Of Business Administration, Information Technology

Bcom