Priya Kulkarni Email & Phone Number

Pune, Maharashtra, India

• Help a company effectively implementing new systems and finding ways to improve existing ones, client and team engagement, De-escalation and conflicts resolution to problem, etc.
• Troubleshoots and answers questions from clients and branch representatives relating to the order.
• De-escalation and conflicts resolution to problems.
• Organise seminars, meetings and team-building activities.
• Attend to inbound and outbound calls from customers, clients and branches directly.
• Analysis data for team members.

Pune, Maharashtra, India

• Building long term relationship with client.
• Addressing customer concerns and complaints.
• Handling KYC documents and Handling Audit and Compliance
• Creating sales plans to generate revenue.
• Build relationships with key employees among customers
• Create plans to address client business needs

Pune, Maharashtra, India

• Handling KYC documents and Handling Audit and Compliance
• Handling entire Front Desk activities
• Awareness of all the requirements related to the Forex, trade and FEMAtransactions.
• Responsible for cash and customer transactions and their entries using Finacle.
• Achievement of targets.
• Resolving customer requests and problems with accuracy and within lowest TAT.

Pune, Maharashtra, India

• Training of process and dashboard
• Training of Swedish language
• Work allocation to team members
• Effectively managed a high-volume of cases and always met target
• Gathered and verified all required customer information for trackingprocess competent on customer service management database
• Handled clients call on incidents and errors of processHandled clients call on increasing efficiency and new automation ideas.

Master Of Business Administration, Information Technology

Bcom