Responsible for continuous and smooth functioning of all the departments of the hospital to ensure best patient care services.Capturing and analysis of departmental data (including quality indicators as per NABH) to evaluate individual as well as departmental performance on a weekly basis. Process owner for the entire support services (Bio-medical, Maintenance, Housekeeping, IT, Purchase & stores, Front office, Back office, call centre, OPD)Working with sales and marketing team to design and implement processes and tasks for increasing patient footfalls.Ensuring updating of all the mandatory documentations and legal compliances.Develop, implement and review SOPs, policies and strategic decisions. Internal audits and physical verifications of different departments.Oversee budgeting, reporting, planning and auditing. Ensure all legal and regulatory documents are filled and monitor compliance with laws and regulations.Work with the senior management to determine values and mission, and plan for short and long term goals.Ensuring proper functioning of all the bio-medical equipments along with its AMC/CMC and calibration certificates.Vendor coordination and making comparatives for any new asset purchase.Manpower management for Housekeeping and GDA staff.Regular hospital inspection rounds Responsible for Fire safety audits, inspections, documentations and its preventive measures.Active file auditsCoordination with doctors about their departmental needs and analyse the effects on financial and business viability. To ensure proper segregation of BMW at the site and its safe transportation to the garbage area.Responsible RCA/CAPA for all incidents pertaining to patient safety.Responsible for introduction and successful implementation of Quality Management System covering NABH Objective Elements and Standards with various tools of audits and checklists.

Responsible for safe, continuous and patient centric operations.To drive extensive Training and development of all the administrative staff.To coordinate with Medical Administration and nursing to complete the MRD files.To avoid Revenue Leakage, by regular audits on patient’s progress notes for investigation and procedures and reconfirmation in case of discrepancy in billing Sole responsible for Discharge processes w.r.t Fortis operating System parameter.To ensure that all the discharge summaries are prepared on time in consultation with the treating doctor and Medical Administration.SPOC for all patient related complaints and queries. Immediate remedial actions to be taken in consultation with the reporting in-charge.To support the nurses in the indenting process and ensure revised indent of all the unused medicines and consumables.To ensure proper segregation of BMW at the site and its safe transportation to the garbage area.Regular visits to the admitted patients and take their feedback about medical and non-medical services.Responsible for preparing weekly, monthly, quarterly and yearly departmental data and presentations. To coordinate with the patients/attendants for the settlement of the bills on daily basis in liaison with PCS department.To ensure that the stay of the patient is comfortable, and their requirements are looked after within the purview of hospital policies. Dealing with online and offline feedback and doing RCA before putting the closer to the higher management.

• Safe and continuous operation of cross functional departments.• Root cause analysis of feedbacks and breakdowns.• Inventory and vendor management • Compliance to NABH requirements and QMS. • Legal compliance, Licensing and renewals• Data and equipment utilisation analysis• Maintaining Turn around time and minimising Down time • AMC/ CMC • Preventive maintenance and calibration scheduling • Process improvement

• Supervising and coordinating hospital operation • Cost and time effective solution for problems• Quality management system towards NABH •Development, adherence and implementation of departmental budget.• Vendor development and relationship management, inventory and man power management. • Preparing and improving SOP. • Process improvement • RCA • Preventive maintenance •AMC / CMC • Energy Conservation