1. Created end to end data flow diagrams using MS Visio for various processes in the team2. Collaborated with multiple stakeholders to build process charts and “New Joiners Kit” for policy admin team3. Facilitated reports creation and dashboard publication for “Unbilled Governance Program”4. Bridge between business unit heads and associates for releasing unbilled associates in designated pool5. Collaborated with Project Managers and business unit heads for Consequence management program

1. Responsible for creation of Instructional Led Training module for an American Client’s leadership development program with help of Power Point and Word2. Instrumental in converting abstract concepts of training design phase into interactive training modules and virtual learning courses3. Curated contents from reliable websites and created modules for an effective Leadership development program for the client4. Collaborated with various stakeholders to create style guide as per client’s brand and implemented the same in training modules5. Analysed a change management business case study on merger and devised a roadmap for culture integration and leadership development

Created creative content for the organization to effectively communicate it's employee value proposition with it's 800+ Indian employees. The deliverables were appreciated by the company's HR director and the EVP specialist

1. Designed the entire Quality framework for their greenfield process which included several LOBs like service, sales, E-mails2. Calibrated with clients in order to train the pilot batch on their product and process for a smooth customer interaction3. Identified area of opportunities in sampling of floor associates calls/mails and collaborated with operations team for a robust framework

1. Responsible for overall Quality improvement for Email and Outbound LOB for a healthcare client2. Coached a team with a head count of 10 on overall processes and their role3. Curated various documents in order to ease the process flow for an associate4. Advanced my designation from an Associate to Quality Analyst within 11 months of joining by competing with 40 other associates from the same vertical in 2016