Priya Manoharan Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Responsibilities ● Collate and analyse information regarding the safety and environment management system including the collection, review and monitoring of safety information● Weekly, monthly, quarterly, annual and ad-hoc KPI reporting to the Board and Stakeholders – including data compilation, analysis, writing and reviewing of reports● Design and develop business intelligence dashboards, analytical reports and data visualizations using power BI by creating multiple measures using DAX expressions● Providing safety data and other statistics for the Annual External Regulatory performance report● Present Safety data and analysis in a manner that is easily understoodAccomplishments● Undertook several deep dive analysis of safety data and relevant trends and monitoring of the of Safety and Risk data to assist business in informed decision making and highlighted the area that require improvements

Auckland, New Zealand

● Compiling Monthly Safety Performance KPI reports to the Board and Stakeholders● Providing safety data and other statistics for the Annual External Regulatory performance report● Lead/support Zero Harm projects to simplify and increase efficiency in the production of performance ● Analyzing information, data and statistics; identifying areas of improvement that impact business ● Work with the Critical Risk Networks and business unit representatives to ensure advice on Zero Harm reporting is relevant and valuable to the business● Source relevant benchmarking data from other rail and industry sources to inform and compare KiwiRail performanceAccomplishments● Delivered KiwiRail benchmarking statistics outcomes; highlighting the problem areas and providing recommendations/solutions for change in business.● Transformed several manual reports to Self-service BI reports l

Auckland, New Zealand

Responsibilities:• Provide data trending and reporting of KPI’s and trends to IT department and others in ad-hoc, weekly, monthly and as needed • Consolidate and analyze data and do ad-hoc reporting as requested by Service Desk Management and Stakeholders.• Coordinated in the development of user documentation, training, knowledge base articles, web content and communications to Team / Stakeholders.• Responsible for monitoring SLAs on hourly basis and escalating complex problems to the second level support team.• Gathering documentation for external and internal Audit partners, and regulatory and compliance related informational requests.

Auckland, New Zealand

• Managing end-user expectations and requirements regarding Qantas service requests and incidents through to resolution.• Monitoring and tracking Incidents / Service Requests progress, ensuring the appropriate processes are being used, and continually keeping the client up-to-date.• Create reports for all the Third Parties and Provide Fujitsu update and request for third party updates• Actively monitoring the SLA’s of incidents and Service Requests and assisting other Resolver groups / Service Desk to meet their SLA expectations• Training the team members with the process and methodologies• Dealing with day to day Escalations and high severity cases that gets logged.

Auckland, New Zealand

Bengaluru, Karnataka, India

Post Graduate Diploma, Information Technology

Bachelor Of Engineering (B.E.), Electronics And Communications Engineering