o Profile Include but not limited to:• To evaluate existing waste management processes therefore identify gaps in current processes and help in implementation best waste management practices to achieve net-zero in waste channelization. Also providing value-added amendments and updates as per current waste management guidelines from State pollution control board, Central pollution control board, MoEFcc or any other department involved in policy making for waste management. • To consult client for the channelization of any type of Waste in their organization/Industry/commercial/group/distribution channels/supply chain/retails etc to achieve circular economy and net-zero concept• Building end to end solutions for waste management which includes:- Registration under (E-waste, Plastic, Battery, Hazardous etc), compliance (annual, bi-annual, quarterly and monthly), channelization ,implementation of best practices & SOP's, tracking etc.• Facilitating Categories in Waste Management: - E-Waste , Plastic Waste, Battery Waste, Hazardous Waste ,Bio Medical Waste• Facilitating Categories in EPR : - EPR Plastic, EPR E-Waste, EPR-Battery & EPR Tyre• Research and identify new business opportunities including new markets, growth areas, trends, and partnerships for business expansion.• Research and discover methods to increase customer engagement• Take ownership of customer end to end sales cycle until fulfilment/Delivery• Responsible for identifying and managing sales opportunities, building an in-depth understanding of a client’s current and future business needs.

Profile include but not limited to• Responsible to Ensure achievement of sales targets and KPM’s: Generate business from existing & lapsed customers.• Have to solve the technical queries over the call with customer, seeking help from technical team where needed• Call Planning & Management achieving call targets per day• To Maintain a quality database over sales force. • To ensure smooth working with support team for required coordination over customer orders • Have ensure complete sales life cycle from order booking which includes product code verification, stock availability, billing/payment terms, outstanding confirmation, order delivery• Responsible to answer customer’s concern pre & post sales on every aspects• Proactively assessing customer needs & potential.• Ability to overcome objections preventing customers from doing business with RS• Having a practical and business focused approach with strong analytical, interpersonal and leadership skills.• Working on time management and decision making which help to multi-task and work in situations with time constraints.• Handling Sales Tools like Sales force.com for leads management & customer’s database

* Recruitments, Mass Hiring, Onboarding, Induction* JD formation, Job Positioning, HR Operations* Employee Relations* Attrition Management

•Inside Sales: Perform duties to provide inside sales support to the sales team in an assigned geographic region, generate product demonstrations, maintain customer contact and generate revenues, working within the limits of standard or accepted practices. •Client Interactions & Meetings: Contact potential customers to qualify leads. Provide required information and schedule product demonstrations. Client interaction and gathering demonstration requirements based on a range of factors including applications, geography and staff availability.•Product & Service Demonstration: Communicate information concerning demonstration requirements and coordinate schedules with potential customers and outside sales staff as appropriate. Document records regarding potential customer in computer database.• Process Optimisation: Develop and communicate recommendations for advancing the sales process. Communicate with outside sales staff to obtain required data and prepare sales quotations based on specifications provided. Apply appropriate pricing and discounts based on established pricing policy and obtain authorization for special pricing or other non-standard elements of quotations. Review quotations for accuracy and issue to potential customers.• Lead Generation: Generate Leads & revenues by providing ongoing customer contact and by closing opportunities.•Customer Service support: Provide customer support and query resolution to existing customers within defined TAT and desired satisfaction level.•Marketing & Sales : Assist with lead generation through cold calling and obtaining referrals in conjunction with marketing staff and other resources to ensure that assigned territories have sufficient leads and opportunities in order to generate demos.•Team Management: Utilize Salesforce.com as a Lead and customer relationship management and sales tool and generate reports as required. Training new Team members and providing Training to client’s teams as Subject matter expert.

Lead Generation: Generate Leads & revenues by providing ongoing customer contact and by closing opportunities.Marketing & Sales : Assist with lead generation through cold calling and obtaining referrals in conjunction with marketing staff and other resources to ensure that assigned territories have sufficient leads and opportunities.Channel Partner Management: Close coordination - Leading a team of Sales & Marketing professional, participating in recruitment and hiring activities. Mentoring Channel Partners & Dealers, evaluating performance of team, career planning, conflict resolution, running reward/recognition programs, finalizing appraisal plans and implementing improvement plansSales Coordination: Working with sales management to ensure that 100% of the generated leads are followed up with the minimum possible turnaround time. Reporting sales results from sales enquiries and leads. Managing the team that distributes leads and sales enquiries over salesforce.Process Management - Developing strategies for continues improvement in the effectiveness & efficiency of the processes. Initiating and driving process changes and process improvements within business and applications portfolio. Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined SLA. Escalation Management - Defining communication flows and escalation metrics processes. Managing escalations on application availability, support, customer and vendor issues

• Experienced in service department for all the verticals (Tiles, Bath fittings & sanitary wares) and co-ordinate with technicians for resolution.• Also handled PAN India complaints for all the verticals (complaint assignments to closure).• Maintained all the Documentation part for the process related service. . Escalation Management, Defining communication flows and escalation metrics processes. Managing escalations on application availability, support, customer and vendor issues

• Handling team responsibilities• providing support to teams related to their queries.• Maintaining all the Documentation part for the process.• Back up for Team Leader (roster, work assignment, external reports, etc).• Responsible for managing escalations within the process.• Provide real time assistance to avoid any escalation from client.

• Used to take calls from the customers of SAMSUNG to give them support on the home appliances of SAMSUNG.• Then after moved to blended process where I used to handle escalations through Emails.

• Monitoring & Tracking various Infra activities at site.• Worked in SCM (Supply & Chain Management) on SAP tool for processing bills & PO.• Analysis on various cost reducing Infra material like DG, PIU, PP, BB.• Providing data to corporate in their formats related to O&M department on day to day basis.