• Conducting induction training for new starters and honing my leadership qualities• Giving feedback on individual call quality • Implementing and rolling out new operating systems• Project managing engineers work load• Achieved goals and KPI’s set by the company, myself and my manager• Handling customer complaints• Managing and prioritising customer appointments• Providing accurate and up-to-date information about the business products and services• Covering manager’s role• Jeopardy management

• Planning staff rotas • Managing staff logistics• Training new staff• Working with the public to provide an excellent service• Co-responsible, with the store manager, for Health and Safety and store maintenance checks

• Enrolling students onto Business School courses • Recruiting and aiding students to source professional work placements• Enlisting and conversing with businesses to gain positions for students• Providing clerical assistant• Working within the Marketing team to publish University handbooks, prospecting letters and adverts• Organising careers fairs/conventions and interviews