•Seek new business opportunities by contacting and developing relationships with potential customers.•Keeping control of dormant client profiles by contacting them via email or telephonically.•Responsible for bringing new business opportunities by marketing the business successfully.•Creating development plans and foreseeing sales targets and growth projections.•Manage financial data in spreadsheets and reports.•Keep records and reports up to date.• Help maintain the budget plan.• Organize and schedule meetings and events.• Supervise other staff and delegate responsibilities.• Handle technical issues in area of expertise.• Carry out clerical duties, including answering phones and preparing documents.•Generated accounts payable reports, so timely payments can be made to vendors.•Issued monthly statements, keep customers files updated with current invoices, bills and contact information.

• Resolving customer queries and offering tailored solutions in line with operational and client policies and procedures.• Assisting customers with promotional and technology related queries • Meeting quality standards in order to contribute to the overall level customer  satisfaction in line with agreed performance targets • Taking ownership and responsibility of customer queries, ensuring timely and  accurate resolution of customers’ problems at the first point of contact within agreed  service levels, targets and objectives.• Using questioning skills to make a judgment on the best solution or action to resolve the customer’s query.• Making decisions within business parameters to fulfil customer requirements. • Taking accountability to close the customer query and ensure a resolution or feedback.• Keeping records of customer interactions, recording details of inquiries, complaints comments, as well as actions taken.• Keeping up to date with procedural, operational and technological changes as well as attending training courses when required, • Sales through service position, assist customers with payments when purchasing items off the website.

•Contacting potential clients and creating rapport by networking, cold calling and referrals.•Analyse clients current insurance policies and suggest additions or charges.•Collect information from clients on their risk profiles to offer them the proper solution.•Calling existing clients to maintain the customer base.•Fulfil all company established policy obligations.•Explain the features of various policies.

•Provided general administrative support in the call centre operation.•Received, sorted and distributed incoming correspondence via email.•Contribute towards team effort by accomplishing related results as needed.•Handled all sensitive client information in a confidential manner.•Supporting the collection efforts by initiating payment arrangements for clients.•Recorded information about clients financial status to make necessary adjustments on the system. •Responded to authorized service centre inquiries via email and telephone to resolve issues efficiently and professionally.•Responded to new and existing client base regarding complaints and service enquiries.•Manage a high amount of inbound calls in a timely manner.•Follow communication scripts when handling different topics.•Identifying customer needs, clarifying information and providing solutions.•Initiated reports and uploaded members contact information when necessary.