Priya Persaud Email and Phone Number

• Utilized Google Classrooms and Applications within teaching assignments for lessons and projects• Effectively integrate positive classroom management strategies within assignments in addition to excellentpresentation skills• PC skills (MS Word, Excel and Powerpoint)

• Utilize Google Classrooms and Applications within teaching assignments for lessons and projects• Incorporate digital technology into learning activities, including the use of SMART boards• PC skills (MS Word, Excel and Powerpoint)

• Provided administrative support for PC Transfers desk, Automatic Debits/Credits desk• Actively participated in professional learning courses as well as cross training within my team• Managed end to end process efficiently within SLA• Led weekly team meetings on Transfer updates and helped communicate next steps for any outstanding• Experience using Microsoft Office to create and format spreadsheets/reports for tracking• Effectively communicated summaries with custodians and internal departments on requests and updates• Coordinated projects with effective project management methods• Recognized any potential issues and updated management accordingly to improve service delivery

• Provided operational support to branch representatives and investment representatives on New Accounts,Transfers and Registered Plans within TD Direct Investing• Assisted with policies/procedural support on New Accounts, Transfers and Registered Plans within TD DirectInvesting• Processed various transactions accurately and in line with established guidelines in addition to Service LevelAgreement(s)• Maintained high service level by providing optimal customer and partner service• Utilized various banking software to retrieve updates – ISM, Ticketing, Baycom, RESP Core, RPD, EIS, WealthService Request and Wealth Transfer System

• Adhered to compliance procedures by ensuring that all customer information was secured at all times• Processed and managed day to day client transactions while establishing long-term relationships• Delivered an exceptional customer experience with each interaction through effective listening• Committed to and maintained sales target on an ongoing basis• Collected and understood customer’s requirements on personal and commercial banking needs while deliveringthe best catered solution• Served as an initial point of contact for customers new to BMO’s financial services and offerings• Day to day usage of core banking software such as Pathway, Customer Connect and Salesforce• Facilitated and resolved customer concerns and issues with BMO’s financial services and offerings• Mentored and trained new CSR’s on teller operations and usage of core banking software

• Lead, mentored, and coached new lifeguards/instructors on scanning procedures and teaching techniques• Onboarded new staff members with a custom Ready. Set. Go. Package• Managed and ensured all safety procedures are met and understood by the team• Ensured that members, volunteers, and other staff adhered to pool conduct guidelines and maintained order in his/her designated area as a proactive approach to ensuring safety and accident prevention• Provided instructional swimming lessons to various age groups via the established curriculum• Planned, organized, and implemented core lesson plans, progress reports and evaluations• Filed and maintained daily logs and track week over week progress for new students• Set up and took down recreational, program and other pool equipment as required