• Handling issues & solving problems related to all guests & hosts on Airbnb.• Handling all queries related to social media issues for the users. •Providing Guidance to the users regarding Social media strategies. • Assistance over the campaigns related to Social media platforms.•Assisting clients over the calls & maintaining NPS regarding the calls.• Helping the client in making successful payments.• Maintaining Quality & Turnaround time while resolving the tickets.• Keeping constant check on all the information related to the different zones as per the client requirement.• Supporting teams & handling queries related to process knowledge.

• Managed creation of attention-grabbing, engaging and viral digital ads promoting businesses.• Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns.• Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors. • Continually maintained and improved company’s reputation and positive image in markets served. • Developed insights on marketing campaigns to assess performance against goals. • Worked with marketing department to create targeted advertising strategies for key customer demographics. • Developed advertising tactics and implemented new solutions for increased brand awareness.• Used social media tools to craft and release content to social channels

• Quality And timely delivery of tasks according to requirement.• Strict Adherence to TAT in serving the client.• Trained new employees in the process and continued to support and mentor staff on daily operations.• Prepared various reports and dashboard on daily basis to understand the scope of improvement in the process.• Proactively communicated progress and new ideas to the team members.• Increased engagement for existing audiences with high-quality social initiatives• Acquired new followers by filling gaps in the marketing content output• Aligned the brand with new and emerging trends. • Improved ROI through more consistent on-target messaging.• Gleaned insights from social data using monitoring tools.