Priya Rai Email and Phone Number

• Lead, inspire and motivate the store team to meet key store KPIs such as sales targets, ATV, ATU, conversion rates, shrinkage targets, and customer satisfaction ratings• Work closely with the Area Manager/Store Manager to set, review and monitor KPIs for each division within the store and communicate targets to the store team• Monitor and review all in store procedures and make recommendations to improve efficiency ensuring all recommendations have been reviewed and signed off by the Area manager before implementation• Ensure standard operating procedures to prevent / minimize any losses through damage and shrinkage are adhered to at all times• Ensure the store is in line with the visual merchandising instructions of the Brand• Process balance cash registers with receipts and handle customer refunds and complaints• Handle customer complaints and ensure there is a focus on service recovery to enhance customer satisfaction• Ensure goods received by the stores are cross checked with the Good Transfer Note (GTN) and report any discrepancies• Make commercial decisions based on the analysis of Department Contribution Report, Margin Report and Buy Plan Report• Train / coach store teams in line with brand guidelines. Utilize effectively the coaching tools provided by the Brand/ Company.• Lead, coach and manage the performance of staff in line with good people management practices. ( utilize effectively PDP’s, PIP’s)• From time to time perform other activities as directed by the Line manager.• To Ensure stock loss action plan is in place . Effective pilferage control procceses are in place as per the SOP.• Support the SM in planning and implementing the store team schedule.• Utilize the Brand operational tools to monitor and drive sales on the floor.• Execute all the Operations/Brand team directions.

SALE ACHIEVEMENT  Achieve the sale target by using advanced sale techniques and product knowledge Focuses on selling and up selling Provide professional till point service to close the sale and offers the customers an overall enjoyable shopping experience. Winning sales to meet the target Represents a positive attitude towards the merchandise, the brand and the company Satisfactorily completes other duties as assigned by managements  Punctual and adheres to designated work schedule.CUSTOMER SERVICE: Will be responsible for interacting with customers  Build and maintain customer relationships in order to build strong loyalty Communicate the customers to assess and satisfy their needs, and meet or exceed their expectation Making the customer aware of new product, promotion, offers, and discount Satisfying them by demonstrating suitable goods Responsible for all point of sales activities which includes providing after sale service to the customer and collection of customer data.

SALE ACHIEVEMENT  Achieve the sale target by using advanced sale techniques and product knowledge Focuses on selling and up selling Provide professional till point service to close the sale and offers the customers an overall enjoyable shopping experience. Winning sales to meet the targetCUSTOMER SERVICE: Will be responsible for interacting with customers and handling counter sales. Build and maintain customer relationships in order to build strong loyalty Communicate the customers to assess and satisfy their needs, and meet or exceed their expectation Making the customer aware of new product, promotion, offers, and discount Satisfying them by demonstrating suitable goods Handle customer complaints professionally. Responsible for all point of sales activities which includes sales transaction, tracking customer order, providing after sale service to the customer and collection of customer data.MERCHANDISING Maintain high standards of visual merchandising housekeeping in terms of cleanness, display and stock ratio Implement all merchandising as per the brand’s visual merchandising guidelines Check the stock levels daily and recommend orders to the store in charge in order to replenish and maintain optimum stock levels.  Maintaining eye-catching, effective display within the store.CASHIERING  Processing transaction quickly and accurately in Retail Pro System Handled customer inquiries and solve billing issues Maintain transaction through Retail Pro System by cash, credit/debit card, gift voucher, cheque, foreign currency etc. Cashiering and banking Maintain voucher register and key movement register .OTHERS Following S O P Preparing sales and inventory reports. Closing and opening check list Educate the new joiner regarding the FAB of product