Processing customer orders on Sage Pastel.Quotations / Vendor ProposalsInvoicingCustomer account query resolutionChecking stock availability and pricing for customersUpdating customer accounts with relevant account matrixLiaising with customers when stock arrives for back orders to be released.Front office supportOrdering office suppliesImplementing new processes, procedures and policies within the company.

Daily account of invoice records from technicians• Capturing of invoices on SAP system• Service calls closure on SAP and Praxedo • Managing stock related queries on invoices with relevant department representatives• Reconcile invoices and job sheets• Review job sheet for accurate information prior to capturing on SAP• Resolution of discrepancies on invoices• Distribute electronic invoices to customers• Handles all customer and internal company account and… Show more Daily account of invoice records from technicians• Capturing of invoices on SAP system• Service calls closure on SAP and Praxedo • Managing stock related queries on invoices with relevant department representatives• Reconcile invoices and job sheets• Review job sheet for accurate information prior to capturing on SAP• Resolution of discrepancies on invoices• Distribute electronic invoices to customers• Handles all customer and internal company account and invoice queries with efficient resolution. • Onboarding new customer accounts on SAP • Daily cash reconciliations received from technicians and submit for banking • Reconcile technicians overtime against tracker reports• Reconcile technician cellphone bills and investigate discrepancies• Administration of service agent contracts • Maintain up to date service agent data • Authorize service agent invoices and reconcile work undertaken with job sheet prior to payment by Finance • Capture leave transactions for department on internal share point and submit to HR for processing • Assist with stock take by providing technicians with stock sheets • Capturing stock counts• Debtors – contact customers with outstanding accounts for settlement • Process credits notes if necessary• Effective customer query resolution • Training of new staff in similar roles Show less

• Operating of switchboard and transferring of calls to relevant individuals• Welcoming of all visitors and making sure relevant individuals are aware of their appointments• Meeting minutes• Registering company on relevant vendor database to become suppliers• Completing vendor applications• Completing tenders/RFQ• Ensuring all documents for tenders/RFQs are submitted and briefings are attended• Creating invoices/delivery notes and purchase orders for the company•… Show more • Operating of switchboard and transferring of calls to relevant individuals• Welcoming of all visitors and making sure relevant individuals are aware of their appointments• Meeting minutes• Registering company on relevant vendor database to become suppliers• Completing vendor applications• Completing tenders/RFQ• Ensuring all documents for tenders/RFQs are submitted and briefings are attended• Creating invoices/delivery notes and purchase orders for the company• Invoicing debtors• Completing and sending out purchase orders• Completing and sending out delivery notes • Filing• Receiving and filing all delivery notes from relevant suppliers• Typing legal documents/contracts• Creating and maintaining project/invoicing spreadsheets • Implementing business processes and structures• Any administrative duties Show less

• Operating of switchboard(MITEL) and transferring of calls to relevant individuals• Welcoming of all visitors and making sure relevant individuals are aware of their appointments• Maintaining all boardroom appointments by accepting or declining requests sent via outlook• Organising company presentations/functions• Organising staff visa’s and passports for business travel• Booking of flights and accommodation for all staff travelling abroad• Travel schedule/Recon sent… Show more • Operating of switchboard(MITEL) and transferring of calls to relevant individuals• Welcoming of all visitors and making sure relevant individuals are aware of their appointments• Maintaining all boardroom appointments by accepting or declining requests sent via outlook• Organising company presentations/functions• Organising staff visa’s and passports for business travel• Booking of flights and accommodation for all staff travelling abroad• Travel schedule/Recon sent monthly to finance for processing of payments• Calculations of staff bar accounts and recon sent to finance monthly• Ordering of stationary and beverages for the company• Maintaining stock of stationary and beverages on company share point• Supervision of driver and tea lady• Managing driver’s diary• Managing of timesheets for driver and tea lady sent weekly to HR• Arranging couriers for Tendor documents and RFPs to be delivered.• Reconciliation of weekly hours worked, overtime owed back to employee and hours short-worked by staff sent monthly to HR• Building Maintenance• Admin and PA duties to all staff and CEO• Administrative Assistant for IMAGINE Charity• Planning/organising events for the charity• Attending events and ensuring all events run smoothly• Preparing spread sheets with income and expenditure• Preparing and sending invoices to charitable donors• Following up with event participants • Liaising with suppliers and event participants on a daily basis(email and telephonic)• Liaising with event organisers• Obtaining quotes for branded items for events• Liaising with marketing for input on branded items for the charity• All administrative duties for the charity Show less

 Dealing with in and outbound calls Dealing with office administration and logistic information, dealing with a successful running of a distribution process Dealing with clients and following up with requests and orders, coordinating transportation details and advising on any delays or problems that may arise Reporting and providing the correct documentation for shipment to customers countrywide Processing of collection for the… Show more  Dealing with in and outbound calls Dealing with office administration and logistic information, dealing with a successful running of a distribution process Dealing with clients and following up with requests and orders, coordinating transportation details and advising on any delays or problems that may arise Reporting and providing the correct documentation for shipment to customers countrywide Processing of collection for the transportation of goods Working on reports generated from management Contributing towards the total quality management within the company Continuous interaction with courier companies, as well as monitoring service levels Excellent customer liaison Internal training of new staff Show less

• An Inbound Sales & Service Centre that deals with all frontline and reactive telephonic enquiries • pertaining to the customer accounts• Replace damaged cards• Replace pin numbers• Balance Enquiry• Missing payment enquiry• Transaction dispute enquiry• Interest enquiry / Reversal• Change of address• Statement request• Cycle change enquiry• Enquiry of account closure• Enquiry of loading a Direct Debit Order• Give explanations to declined… Show more • An Inbound Sales & Service Centre that deals with all frontline and reactive telephonic enquiries • pertaining to the customer accounts• Replace damaged cards• Replace pin numbers• Balance Enquiry• Missing payment enquiry• Transaction dispute enquiry• Interest enquiry / Reversal• Change of address• Statement request• Cycle change enquiry• Enquiry of account closure• Enquiry of loading a Direct Debit Order• Give explanations to declined authorisations• Trace cards• Give explanations for statements to be emailed• Embassy Letters• Tax certificates / Letters• Give updated details on queries still in resolving stage (Admin still busy sorting out query)• Handle calls for any campaigns• Assisting clients with changes on their accounts• Statement enquiries• Assist with all queries regarding ABSA Stop Cards• Technical Queries• Load Beneficiaries• Increase internet transfer limit• ATM limit increase• Password Reset• Access to internet banking• Limit increase requests Show less